Customer service agent
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I am an energetic and outgoing female with unique abilities and ready to work .
Amina Wanyama is a results-driven customer service and administrative professional with over 4 years of experience in customer support, front office operations, and executive assistance. She has demonstrated strong abilities in handling client inquiries, resolving issues, processing payments, and managing administrative tasks across hospitality, logistics, and tech industries. Amina is skilled in maintaining customer satisfaction, building lasting relationships, and using tools like Microsoft Office and CRM systems to enhance service delivery.
Her background includes roles at Hillgan Innovations, Shipbox Limited, Eagles Spur Karen, and Hilton Hotel, where she consistently delivered exceptional service, streamlined processes, and supported business growth. She holds a Diploma in Air Hostess and Cabin Crew Management and is certified in Microsoft Office, First Aid, and logistics (CILT)
Diploma in Air Hostess and Cabin Crew Management
Nakuru Aviation College | Jan 2019 – Dec 2020
Relevant coursework: Customer service, hospitality procedures, safety protocols, communication skills, and professional conduct in service environments.
Certificate in Computer Software and Applications
Nakuru Computer College | Jan 2019 – Mar 2019
Skills gained: Microsoft Office, data entry, email handling, basic troubleshooting, and documentation.
