Amondi K'Oguta

Results-driven customer service professional with experience across aviation, retail, and healthcare supply sectors. Demonstrated ability to manage client relationships, resolve concerns, coordinate campaigns, and communicate effectively across diverse customer touchpoints, including in-person, call centre, and operational environments. Committed to delivering exceptional service experiences and building lasting client loyalty.

Customer Service Executive at Sarit Centre (Soma Associates) (2024-10 – Present)

Served as the primary point of contact for customer enquiries, complaints, and feedback, managing PA announcements, voucher issuance, promotional activities, and campaign coordination.

• Served as the primary point of contact for customer enquiries, complaints, and feedback, ensuring prompt and professional resolution.
• Managed PA announcements across the centre, maintaining a welcoming and well-informed shopping environment.
• Oversaw voucher issuance and promotional activities, ensuring accurate processing and compliance with campaign guidelines.
• Generated weekly performance and customer data reports for management review.
• Led end-to-end coordination of the Sarit Egg Hunt campaign, handling logistics, customer engagement, and on-ground execution.

Airline Passenger Services Intern at Kenya Airways & Jambojet – JKIA (2019-06 – 2019-08)

Assisted passengers through check-in, boarding, and arrivals, handling ticketing, baggage, and passenger support services with full regulatory compliance.

• Assisted passengers through check-in, boarding, and arrivals, delivering a seamless and professional airport experience.
• Handled ticketing, reservations, cancellations, and travel document verification.
• Provided support for baggage check-in, lost and found, and excess luggage queries.
• Addressed passenger enquiries, complaints, and travel-related issues with efficiency and composure.
• Supported passengers with special needs, unaccompanied minors, and VIP travellers.
• Ensured full compliance with airline, airport, and safety regulations at all times.

Customer Relations & Supply Coordinator at Sakna Medics (2021-10 – 2022-11)

Managed inbound and outbound calls with customers and suppliers, coordinated medical equipment deliveries, and maintained accurate inventory records.

• Managed inbound and outbound calls with customers and suppliers, handling enquiries, order updates, and relationship management.
• Coordinated medical equipment deliveries, liaising between clients and the supply chain to ensure timely fulfilment.
• Maintained accurate inventory records and followed up on outstanding orders and client requests.

Call Centre Agent at Apex Collection Africa (2022-12 – 2022-12)

Managed outbound calls to negotiate loan repayments and assist customers in setting up structured payment plans with professional and empathetic communication.

• Managed outbound calls to negotiate loan repayments and assist customers in setting up structured payment plans.
• Maintained a professional and empathetic tone while handling sensitive financial conversations.

Data Entry Clerk at Kenya Airways Pride Centre (2024-09 – 2024-09)

Entered and verified historical data with high accuracy and organized digital and physical records in line with data management protocols.

• Entered and verified historical data with a high degree of accuracy.
• Organised and backed up digital and physical records in line with data management protocols.

Certificate in Airline Passenger Services – Kenya Airways Pride Centre (2019-02 – 2019-08)

Certificate in Computer Packages – Beam International Computer School (2018-03 – 2018-05)

Kenya Certificate of Secondary Education (KCSE) in General Education – Mawego Girls Secondary School (2014-01 – 2017-12)