Amos Abuto

laboratory technologist in various diagnostic labs for over two years, and a hospital volunteer. provides excellent patient-centered care, and effective reagent and supply use. knowledge, abilities, and experience based on ISO 15189-2012 that worked for Six Sigma aspirations. versatile, flexible, team oriented, gifted communicator, and skilled in customer service.

• partook in departmental meetings, ordered reagents and supplies, analyzed data and coordinated day-to-day lab activities.
• handled phone calls in a thirty-bed hospital with six doctors, twenty nurses, and a biomedical engineer, fielding eight calls on average per hour without a missed call.
• collated and submitted monthly data by the second of each month, as opposed to the previous fourth, beating the deadline of the fifth.
• Monitored and evaluated all suppliers and external services providers, and communicated findings and recommendations to the management.
• completed all client satisfaction surveys and shared findings with the administration.
• scrutinized 40 test requests on a daily average using HIMS and manual instructions, and collected specimens with 99% success.
• audited the laboratory, wards, and culinary waste systems and launched corrective action, enabling to triple the satisfaction of facility safety requirements.
• Stepped-up internal quality control, maintenance and calibration, ameliorating the accuracy and precision of all automated systems, leading to a 65% improvement in EQA performance.
• Intensified the use of HMIS software to verify and transmit test results to the wards and outpatient d department, reducing manual paper work and dispatch to 5%.
• Designed Excel-based specimen archiving, speeding retrieval time to < 1minute per sample against the previous 5.
• created staff awareness and tracked communication logs for critical test r results to clinicians, hence 100% compliance.
• Cut down the risk of missed transfusions through inventory check and blood stock replenishment to 1% from 5.
• collected venous blood from, on average, 12 patients per hour with a 0.01% rejection rate.
• Mentored students 2 out of 2 students on attachment.
• Reduced s supply and reagent stock outs by 50% through forecasting and "first to expire, first to utilize" philosophy.
• investigated complaints, took corrective action, and informed users of the results thus improving complaint resolution rating by 20%.
• created 2 policies against a quarterly target of three
• expedited the root-cause analysis of all pre-, analytical, and post-analytical phases during the lastquarter of 2022.
• Enforced corrective action for 75% of laboratory errors
• carried out delegated duties in 5 out of 20 administrative meetings in 2021.
• Organized facility-patient/community health talks involving on average 50 clients.
• Supervised and mentored activities in 94 service delivery points under the HIV RTCQI project in2018/2019.
• Up-graded 75% of HIV SDPs for certification by NASCOP. 
• assessed half of the laboratory in ISO 15189 QMS audits in 2019.
• deliberated in 2 of 5 facility healthcare advisor/consultative meetings in 2019/2021.
• trained nineteen19 staff members on safety, malaria microscopy, and method validation forKENAS accreditation in 2021.
• conducted analyses within the stipulated TAT, fostering the confidence of all physicians a ndreferring facilities.
• Halved the risk of occupationally acquired illnesses by disinfecting and sterilizing allworkbenches and equipment, monitoring waste disposal, and emphasizing PPE use.
• Sensitized staff and monitored processes for AFB microscopy and gene expert, lowering the TATto under 24 hours from 48.
• executed planned preventive maintenance on all assigned equipment, reducing equipment failurerates by half.
• Formulated t he time table for new hire orientation and student rotation enabling the competenceof all testing staff.
• Increased staff EQA participation from 90% to100.
• Registered four satisfactory EQA results out of four test events to double improvement.
• finalized physical stock counts and replenishments reducing service pauses to 2 from > 5 perquarter.

Diploma, Technical University of Kenya, Medical Laboratory Sciences

Certificate, CHS/MOH, Laboratory Commodity Management

Certificate, ICAP/RAMS/MOH, Laboratory Biosafety and Biosecurity

Certificate, GIS/USAMRU-Walter Reed, Malaria Microscopy