IT SUPPORT SPECIALIST
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Proficient Information Technology Support Specialist, thrives setting up and maintaining stations, training users and supporting pivotal process, improvements to operation systems,software and hardware installation.
Well-versed knowledge of up-to-date business practices, IT standards and government regulations.
Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources.
IT SUPPORT(September 26th till now)
● EHR IT support assistant
● Installing and configuring computer hardware, software, systems, networks,
printers, and scanners
● Monitoring and maintaining computer systems and networks(outreach IT support
● Providing technical support across the company (in person and over the phone)
● Setting up accounts for new users
● Repairing and replacing computers,printers and scanners
● Working on different cases/issues simultaneously and prioritising
● Performing regular maintenance checks
● Solving printer issues at user location
● Providing support including including procedural documentation and relevant reports
● Training users on operating characteristics of computer operating systems
● Maintained high degree of customer services for support queries and adhered to all service management principles
Neema Management Limited; March 2021 to June 2022
● Satisfied customers consistently, time and again meeting buyer or seller needs with top-notch properties.
● Obtained the best possible sales price with exceptional negotiation skills and expert knowledge.
● Provided guidance and assisted sellers and buyers in marketing and purchasing property for the right price under the best terms.
● Determined clients’ needs and financial abilities to propose solutions that suit them.
● Handled intermediate negotiation processes, and consulted clients on market conditions, prices, mortgages, legal requirements, and related matters, ensuring fair and honest dealing.
● Performed comparative market analysis to estimate properties’ value.
● Displayed and marketed real properties to possible buyers.
● Bachelors in Information andTechnology: South Eastern Kenya University; 2016 to 2021
● Kenya Certificate of Secondary Education: Kisasi Boys High School; 2011 to 2015
KEY SKILLS AND COMPETENCIES ACQUIRED
