Amos Nyokwoyo

Amos Nyokwoyo Nyambane is Self-motivated and technically skilled with 4 years’ experience in Debt collection, field collection and accounts follow up. A team player whose effort in leading can easily be noticed. Having undergone through different customer handling, call quality and collection training I would like to convey that am able to handle customers with breached accounts professionally.

My extensive background in analyzing accounts, arranging repayment terms and 94% rating in call quality has prepared me to excel in this position. With a strong foundation in customer account review and past-due collection, my problem-solving and project management abilities position me to thrive in different roles given. I have proven track of meeting and surpassing targets.

In addition, I am an intuitive and attentive listener, readily uncovers company needs to offer viable and enticing customer solutions.

In addition to tell collection, I also have experience in investigation and asset tracing, field collection and repossession.

Highlights of my background include:

• Placing between 300- 400 quality calls per day as a Debt Collector for numerous financial firms, assisting borrowers in clearing their breach accounts through proper loan assessment, renegotiation, and settlement of outstanding balances.
• Sending text messages and emails to customers with loan balances to ensure loans are paid on time.
• Utilizing analytical, interpersonal, and organization skills to achieve high levels of customer repayments.
• Organizing field work processes before visiting client to the time we meet with the client to ensure good time management and successful collection or repossession is achieved.
• Handling and escalating customer complaints and technical issues to ensure no pending customer service issue. . 

2021 November up to date: Mogo Auto Limited 

Role Played

• Making calls, sending text messages and sending emails to customers with loan balances to ensure loans are paid on time.
• Reviewing PAR for the company 
• Recording all customer feedbacks on the reason for default. 
• Handling and escalating customer complaints and technical issues to ensure no pending customer service issue. 

Achievements

During my period at Mogo Kenya I have achieved an average collection of 94% to 98% on recently given loans and 72% to 84% on long overdue portfolio.

1. June up to 2021 October : Lipa Later limited company

Roles 

• Field recoveries and asset repossession.
• Planning for the week’s field visit activities, areas to be visited and materials that will be used such as warning and demand letters.
• Coordinating with branch Relationship officer to ensure demand letters are issued to customers in arrears. 
• Doing desktop tracing, Skip tracing, Investigation and asset tracing to get those client who relocated or changed work place to ensure they pay or items are repossessed.
• Monitoring and following on repossession and auctioning processes.
• Keeping records of field collection items repossessed and sales that come from auctioned items. 
• Escalating fraud incidents and any other that is beyond my working mandate to head of collection department.

1. January up to June 2020: Boresha Credit Services Limited

Roles played 

• Collecting debts on behalf of the banks to hit the company’s target. 
• Maintaining records of debts and debtors. 
• Use of auto-dialer to call debtors efficiently.
• Managing and resolving claims and disputes of customer on behalf of banks.
• Managing of outbound and inbound calls to collect debts.
• Negotiating payment plans with customers who have delinquent loan. 

March 2020: SALMAK BRAND VENTURES

Certificate in debt collection

2014 – 2018: Maasai Mara University Bachelor of Arts (Kiswahili)

• Computer packages (proficient in Microsoft office and Excel)
• Debt collection processes (Recovery Approach, negotiation skills, organizing reports, Skip tracing, field visit, Investigation and asset tracing