Customer Experience professional
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A Customer service Professional with more than 13 years of experience. My professional qualities are being an achiever who can perform operations with ease and deliver results whilst working within an organization's core values and beliefs. My goal is to advance and reinforce my talents in the disciplines of branch operations, customer service and relationship management. My ultimate goal is to champion professionalism and meticulousness at the expense of my responsibilities.
Nairobi , Kenya 2021-11-01 | 2022-05-05
o Initiates and/or implements corrective action as needed in order to ensure that an excellent o Credit assessment of potential clients to inform product purchase o Build repeat sales through strong customer relationships by focusing on customers’ wants standard of service and a high level of customer satisfaction is maintained o Identification of fraud/duplicated and/or inaccurate records and data of prospective clients and needs.
o Conduct customer verification process prior to purchase of products o Ensure high customer satisfaction levels after a sale and increase customer retention.
o Gather and document information about the customer and the product.
o Attract potential customers by answering product and service questions and suggesting o Perform any other duties that may be assigned. information about other products and services offered.
Mombasa , Kenya 2017-04-01 | 2021-04-01
o Handling customer queries to an end result that is satisfactory to customers.
o Adherence to the strict company guidelines on handling customer information.
o Educating customers on new products and services that are to the standards.
o Recruiting of new customers into our organisation and service delivery.
o Timely processing of customer instructions as per set guidelines.
o Handling customers in a professional standard, and preserving the company’s image.
o Daily reconciliation and proper filling of customer records.
ABSA bank Teller,
Mombasa , Kenya 2008-08-01 | 2015-12-01
o Acquiring new customers and retaining existing ones o Increasing my portfolio and meeting customer expectations by solving their queries o Providing seamless customer care service o Identifying customer needs and meeting them o Service delivery to premier/prestige and business clients.
o Timely processing of customer instructions as per set guidelines.
o Checked all the branch's cash vault and ATM transactions o Delivering to customer instructions in the required turnaround time of the organization o Served in the quickest time possible that is in less than 5 minutes were controlled from my desk o Was in charge of all the branch opening and closing procedures and security matters that o Ensured that everyone was following the branch policies and procedures o Balancing of cash books on a daily basis o Repatriation of cash to and from CBK o Observe branch performance in cash handling ensuring cash operation limits is observed.
Customer Care Representative Call Center Nairobi , Kenya 2007-10-01 | 2008-06-01
o Effectively manage large amounts of incoming calls. limits and follow up to ensure resolution.
o Ability to multitask, priorities, and manages time effectively.
o Strong phone contact handling skills and active listening.
o Provide accurate, valid and complete information by using the right methods.
o Keep records of customers’ interactions, process customer accounts and file documents.
o Handle complaints, provide appropriate solutions and alternatives within the time limits.
o Identify and assess customers’ need to satisfaction.
o Customer orientation and ability to adapt/respond to different types of characters.
Catholic university of eastern Africa EDUCATION Bachelor | Second class honours Bachelor of science in computer science. Sunshine secondary school Highschool | B plain Basic training on higher learning.
