Head Of IT – 02/2020 to Date
Family Heritage Hospital LTD.,
- HMIS Administration, Server maintenance and database backup as well as Monitoring of recovery tools and service uptime.
- Manage IT systems consisting of Windows environments across all departments
- Manage, upgrade and troubleshooting office networks, Google Apps, Self Service to enable the company's team to operate software and hardware smoothly
- Track record of learning new tools and systems, gaining enough depth to assist users and manage permissions.
- Website design and maintenance.
- Email Administration
IT Support Engineer – 01/2017 to 01/2020
The Karen Hospital., Karen
- Maintained and administered Information Technology systems for a 500+ person company
- Provided on-site support to ensure continuity of computer system for all system users
- Installation of software and hardware products to keep all stations up to date with secure applications.
- Repair hardware, e.g., desk phones, desktop computers, laptops, and printers, as necessary.
- Troubleshooting of potential malware attacks, prevention, and quarantine.
- Liaising with service providers in case of service breakdowns.