ICT Support engineer
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A highly innovative and reliable Information Communication Technology (ICT) Professional with a (8) year track record in providing front-line network support including: assisting with switch installation, diagnosing and resolving lower level network faults, Microsoft administration and support, network setup, administration and troubleshooting. I have excelled in user support (installations, repairs & configurations), administering anti-virus to company computers, data backup administration ,CCTVinstallation and fiber termination. I am now seeking an ICT position with a company that will allow me to fully utilize my communication, organizational and problem solving skills.
Sheraton Hotel Djibouti 2022– Wifi installation, intercom installation, LAN structure and CCTV.
Kenyatta referral hospital 2021: Computer Lab, Access points, LAN and management.
Mary help the sick hospital 2017 till date. IT Support maintenance contract
Midesel company thika 2018 till date. IT Support maintenance contract
Clergy home ruaraka 2020 till date. IT Support maintenance contract karatina University 2018: computer lab ,Fiber, LAN and CCTV
ICIPE 2015: Multipair structure cabling and maintenance
ZENKA APP 2019 :IT support ,access point and maintenance
Equity bank: CCTV installation and maintenance.
Information Technology (IT specialist /consultant)
Ascend Ltd and Interactive Technology ltd January 2019 to present;
Installation and configuration of computer operating system, Antivirus on laptops and desktops.
Computer preventive Maintenance services.
Assists the IT firms in managing all IT hardware of the organization installation, setup, configuration, upgrade and maintenance including; Point to point (wireless WIFI) installation and Access points.
Structural cabling, servicing, Network layout and other network devices.
Configures and installs network printers.
PBX system administration (Telephone System).
Managing network cabinet and fiber termination.
Monitor LAN and WAN management.
Planning upgrades and software changes to increase efficiency.
Site survey and meeting training.
CCTV Security system installation and Maintenance (IP HD and analog cameras).
Provided Smooth day-to-day running of ICT resources for our clients and users
Managed consistent Customer satisfaction among the users/clients.
Provided helpdesk reports show that service requests are being resolved within the expected time frame and that recurrence of common problems is reduced.
Monitored the efficient use of ICT equipment, applications and resources by clients and staff.
Maintained the installed customized software systems including the CCTV Security system.
Information Technology (IT Support Officer)
Ascend Ltd and Netfusion Communication System January 2017;
Computer preventive Maintenance services.
Structural cabling, servicing, Network layout and other network devices.
Configures and installs network devices.
PBX system administration (Telephone office phones).
Managing network cabinet and fiber termination.
Implementation of LAN and WAN management.
Upgrades of network and software for companies.
Attending Site survey, training and meeting.
Security system installation and Maintenance of CCTV (IP HD and analog cameras).
Provided Smooth day-to-day running of ICT resources for our clients and users
Managed consistent Customer satisfaction among the users/clients.
Monitored the efficient use of ICT equipment, applications and resources by clients and staff.
Information Technology (IT) Technician;
FREELANCE, January 2016 to 2017;
Efficiencies of company network and internet.
PBX system administration.
Managing network cabinet and fiber termination.
Involved in LAN and WAN management.
Data Backup and files sharing on the network.
CCTV Security system installation and Maintenance.
Installation and configuration of computer operating system.
Computer preventive Maintenance services.
Structural cabling, servicing, Network layout and network devices.
Managed consistent Customer satisfaction among the users/clients.
Monitored the efficient use of ICT equipment, applications and resources by clients and staff.
Maintained the installed customized software systems including the CCTV Security system.
Information Technology Technician-Helpdesk;
Top Choice Surveillance Limited (Equity bank, NBK others), March 2015 to October 2015;
Assisted in managing all system and software packages.
Regularly updated computer software for company staffs.
Managed the CCTV installation (IP, HD and analog cameras) and Maintenance.
Involved in Cabling, servicing and configurations of security devices.
Offered training to our customers on how to use the system
Diagnosed PC, Printers and laptops repair problems.
Configured, managed and resolved LAN and Wi-Fi problems.
Provided end user IT support including hardware/software installation and maintenance.
Provided the Installation and configuration of computer hardware operating system.
Configured and installed printers to network and other devices.
Managed the User Support and incident management using LAN support system.
Carried out the installation and configuration of computer operating system on laptops and PC.
Set new user’s accounts and profile dealing with password issues.
Provided helpdesk reports show that service requests are being resolved within the expected time frame and that recurrence of common problems is reduced.
Monitored the efficient use of ICT equipment, applications and resources by clients and staff's
Information Technology (IT) Technician;
Netfusion Communication System, 2013 to 2014;
Configured, managed and resolved LAN and Wi-Fi problems.
Assisted the IT firms in managing all IT hardware of the organization (installation, setup, configuration and maintenance).
Carried out CCTV Security system installation and Maintenance.
Managed the Point to point installation and Access points including the Installation of digital sensor’s (motion detectors sensors).
Managed hardware (cabling, servicing and other network infrastructure equipment’s’).
Information Technology (IT) Technician-Helpdesk
Sylicon Data Services (Mumias Sugar Company), January 2011 to June 2012;
Assisted the IT Team in managing all IT hardware of the organization (installation, setup, configuration and maintenance).
Planned upgrades and software changes to increase efficiency.
Monitored and closed tickets in helpdesk system.
Configured, managed and resolved LAN and Wi-Fi problems.
Structural cabling and terminations.
Provided end user IT support including; hardware/software installation and maintenance.
Handled IP Phones and digital/analog phones (Nortel solutions).
Set new user’s accounts and profile dealing with password Issues.
User Support and incident management using LAN support system.
Managed the Installation and configuration of computer hardware operating system.
Involved in troubleshooting system and network problems and solving hardware /software faults.
IT Intern at Helpdesk: United States international University (USIU), May 2014 to August 2014
• Assisted User Support and incident management using LAN support system; provided adequate maintenance of Antivirus and software updates
• Assisted in and troubleshooting. Assisted IT Team in computer repairs and ensured computers, switches, routers, phones, servers, printers and other system are working on good condition
• Set new user’s accounts and profile dealing with password issues
• Configured and resolved LAN &
• Wi-Fi issues; managed the Data backup and disaster recovery using Software tools like Acronis and Hirens; inventory of computer hardware.
Diploma In Information Communication Technology (DICTM), Institute Of Advanced technology (IAT), 2014
Certificate In Business Information Technology (CBIT), Institute Of Advanced technology (IAT): 2012
Kenya Certificate of Secondary Education (KCSE), Getuki Secondary School: 2008
International Computer Driving Licence (ICDL): Professional Certificate: 2012
