Andrew Osoro

PR Practitioner

Talent

Nairobi, Nairobi AreaMember since 6 September 2023

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About

Passionate and energetic PR and communication professional bringing robust background and skills in the communication field to boost and meet organisational objectives.

Experience

PR/MARKETING INTERN – THE BORGEN PROJECT, KENYA

(March 2023-June 2023)

Create branding campaigns
Conduct an informal focus group and gather feedback for market research
Pitch story ideas to print, broadcast and digital media
Create and implement a fundraising strategy
Plan, market and present at an informational meeting
Utilize social media and develop strategies for web-based messaging
Assist with The Borgen Project's advocacy efforts.
Worked with marketing managers to develop digital campaign strategies, researching target audiences on Facebook, Instagram and Twitter.

ONLINE NEWS PUBLISHING INTERN – SONKO NEWS, KENYA

(January 2020-May 2020)

Collecting, verifying and analyzing thoroughly newsworthy information
Assembling findings into a stable story
Write and deliver news stories with the reader's perspective in mind
Publishing news stories.
Receive assignments or investigate news leads/tips.
Abide by journalism's ethics and codes.
Stay up to date with the latest current events.
Contact and research sources for information.
Collaborated with management and team members on end-to-end project needs, organizing materials, facilitating communication and proofreading work.
Participated in meetings and recorded minutes to maintain proper documentation.

CUSTOMER SERVICE ASSOCIATE – WHOLE FOODS MARKET, TEXAS USA

(August 2010-May 2015)

Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.
Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Responded to customer emails, letters and phone calls within company's communication targets.
Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Addressed customer service enquires quickly and accurately.
Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
Provided an extensive background on product specifications, usability, prices and other details when requested by customers.