Andrew Rotich

Motivated and adaptable Business Management & Administration graduate with hands-on experience across manufacturing, packaging production, customer service, call centre operations, and human resource support. Demonstrated expertise in quality control, GMP compliance, teamwork, and administrative excellence. Committed to delivering high-quality work while upholding safety and productivity standards in fast-paced environments.

Packaging Production Assistant (Mass Production Machinist) at Fullcare Medical (Kenya) SEZ Ltd (2026-03 – 2026-07)

• Packaged, labelled, and inspected medical products according to strict quality standards
• Operated production equipment while maintaining efficiency and product quality
• Followed Good Manufacturing Practices (GMP), safety, and quality-control procedures
• Maintained accurate production records and consistently met daily production targets
• Collaborated with production teams to improve workflow and minimize defects

Line Attendant at Khetias Supermarket (2022-11 – 2023-03)

• Managed customer flow effectively, reducing waiting time at checkout points
• Assisted customers with product inquiries and location guidance
• Maintained orderly checkout operations and clean service areas
• Supported supervisors in implementing customer service improvements

Call Centre Operator at Glichery Limited (2021-03 – 2022-03)

• Handled inbound and outbound customer calls with professionalism and empathy
• Resolved customer issues efficiently, ensuring high satisfaction rates
• Updated customer records and maintained accurate service logs
• Promoted company services while building excellent customer relations

Human Resource Assistant (Industrial Attachment) at Posta Kenya (2018-05 – 2018-07)

• Assisted in recruitment and onboarding activities for new employees
• Supported payroll administration and employee record management
• Maintained accurate employee records and HR documentation
• Assisted in coordinating training and performance management activities

Diploma in Business Management & Administration – University of Eldoret (2021 – 2023)

Certificate in Computer Packages – African Institute of Research Development Studies College (2016 – 2016)

KCSE (Kenya Certificate of Secondary Education) – Kapsara Secondary School (2015 – 2015)