Angela Ouya

Customer Service Representative/Admin Support

Talent

Nairobi, Nairobi AreaMember since 15 November 2022

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About

As a customer service/ support representative, I support my clients in;

. Proactive phone and face to face customer service with the clients that is receiving calls and walk ins from customers.

· Promptly responding to customers chats and queries on social media platforms or emails or via live chat.

· Troubleshooting and resolving customer issues and service issues in accordance with the product knowledge and company policy.

· Building sustainable relationships and trust with customers through open and interactive communication, building a rapport with customers and building customer loyalty through maintaining customer satisfaction.

From my previous experience I've been able to gain the transferable technical and soft skills needed to excel in a call center or for working in customer/technical support.

I hope to achieve great things moving forward for the betterment of my team and the company as a whole.

Experience

Majorel Kenya December 2021- Present

Customer Service Representative Duties

Contacted customers through emails, and phone conversations in order to provide information on the product and answer any customers’ questions.
Ensured follow up of customers through emails, phone calls and social media platforms like Twitter, Facebook, Instagram and other required platforms which greatly improved customer experience levels.
Provided firsthand customer support to online clients by efficiently resolving their complaints and their special requests.

Skyward Express Airline February 2021- June 2021

Front Office Assistant Duties

Aided the operations team in ticketing, confirming payments, making bookings and answering customer calls via email and phone calls, thus improving customer experience levels.
Promoted data accuracy by keenly collecting and storing useful data in the system.
Enhanced teamwork by frequently assisting the technical records team to type documents and file necessary paperwork.
Assisted the department in filling files in their respective orders for easier allocation and orderly retrieval when needed.