Angela Sankale

Customer Account Manager in the Contact center

Talent

NairobiMember since August 6, 2026

Problem solving and analytical skillsTeam playerCommunication and Interpersonal skillsPolicy formulationDecision makingStatistical researchResearch analysisTime management

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Problem solving and analytical skillsTeam playerCommunication and Interpersonal skillsPolicy formulationDecision making

About

I am a passionate and innovative person whose joy is derived from serving humanity and making the world a better place. I am presently seeking a position where I can bring immediate value and develop my current skill set further.

Experience

Customer Account Manager in the Contact Centre - Jiji Online Marketplace

(2020-03)

Achievement: I have managed to consistently meet monthly sales and calls target and attained sales of up to Ksh 3,300,000 every month

Making contact with potential and existing clients via telephone to inform them about the company and the product being offered.
Verifying client information and carrying out follow-ups through telephone calls
Explaining procedures, answering questions and resolving issues with clients
Entering and updating customer information in the data base
Studying new product descriptions in order to inform customers with first-hand information
Customer care and handling customer queries thereby providing first line support, troubleshoot problems and advise on the appropriate action, or otherwise escalate issues
Follow up on issues and provide feedback to customers on reported incidents to ensure satisfaction
Training and orientation of new staffs.

Marketing and Customer experience-intern - National Bank of Kenya

(2019-02 - 2020-02)

Achievement: I managed to mobilize deposits of Ksh 80,000,000 and made 45% calls above target

Customer care and handling customer queries Provide first line support, troubleshoot problems and advise on the appropriate action, or otherwise escalate issues
Answering calls and responding to customer inquiries professionally
Researching required information using available resources
Open, track and close trouble tickets
Maintain status updates and requests with the Customer
Providing customers with product and service information
Capturing customer data
Identifying and escalating priority issues
Completing call logs and producing call reports
Follow up on issues and provide feedback to customers on reported incidents to ensure satisfaction.

Sales Staff - Mt. Kenya General Hardware and Electricals

(2018-06 - 2019-02)

Marketing and selling business products
Customer care and handling customer queries
Cash handling and sales entry
After sales service

Intern - Kajiado County Government- Department of Budget and Economic Planning

(2016-05 - 2016-08)

Budget review.
Assisted in preparation and compilation of the Finance Bill through public participation.
Analysing proposed projects and their impact on areas like job creation or economic activity.
Examining past economic data

Polling Clerk - Independent Electoral and Boundaries Commission (IEBC) - AIC primary school

(2017 - 2017)

This was during the 2017 general elections where I was the polling clerk at AIC primary school.