Angela Sankale

I am a passionate and innovative person whose joy is derived from serving humanity and making the world a better place. I am presently seeking a position where I can bring immediate value and develop my current skill set further.

Customer Account Manager in the Contact Centre - Jiji Online Marketplace

(2020-03)

Achievement: I have managed to consistently meet monthly sales and calls target and attained sales of up to Ksh 3,300,000 every month

• Making contact with potential and existing clients via telephone to inform them about the company and the product being offered.
• Verifying client information and carrying out follow-ups through telephone calls
• Explaining procedures, answering questions and resolving issues with clients
• Entering and updating customer information in the data base
• Studying new product descriptions in order to inform customers with first-hand information
• Customer care and handling customer queries thereby providing first line support, troubleshoot problems and advise on the appropriate action, or otherwise escalate issues
• Follow up on issues and provide feedback to customers on reported incidents to ensure satisfaction
• Training and orientation of new staffs.

Marketing and Customer experience-intern - National Bank of Kenya

(2019-02 - 2020-02)

Achievement: I managed to mobilize deposits of Ksh 80,000,000 and made 45% calls above target

• Customer care and handling customer queries Provide first line support, troubleshoot problems and advise on the appropriate action, or otherwise escalate issues
• Answering calls and responding to customer inquiries professionally
• Researching required information using available resources
• Open, track and close trouble tickets
• Maintain status updates and requests with the Customer
• Providing customers with product and service information
• Capturing customer data
• Identifying and escalating priority issues
• Completing call logs and producing call reports
• Follow up on issues and provide feedback to customers on reported incidents to ensure satisfaction.

Sales Staff - Mt. Kenya General Hardware and Electricals

(2018-06 - 2019-02)

• Marketing and selling business products
• Customer care and handling customer queries
• Cash handling and sales entry
• After sales service

Intern - Kajiado County Government- Department of Budget and Economic Planning

(2016-05 - 2016-08)

• Budget review.
• Assisted in preparation and compilation of the Finance Bill through public participation.
• Analysing proposed projects and their impact on areas like job creation or economic activity.
• Examining past economic data

Polling Clerk - Independent Electoral and Boundaries Commission (IEBC) - AIC primary school

(2017 - 2017)

This was during the 2017 general elections where I was the polling clerk at AIC primary school.

• Clarifying the identity of the voters
• Issuance of ballot papers
• Directing voters to their respective polling station
• Tallying of votes

Degree - Economics (with IT) - Maseno University (2013 - 2017)

Certificate - Basic computer packages - Kenya Medical Training College-Loitokitok (2013-01 - 2013-04)

Kenya Certificate of Secondary Education - St.

Clare Girls High

School (2009 - 2012)

Kenya Certificate of Primary Education - AIC Primary School (2000 - 2008)