Programme Assistant – Refugee & Permanent Resident Unit - Canadian High Commission - Nairobi
(2020-02 - 2026-04)
- Process and assess immigration and refugee applications in compliance with Canadian legislation and international protection standards.
- Conduct detailed case analysis to identify inconsistencies, mitigate risks, and ensure programme integrity.
- Provide country context analysis and operational insights to support informed decision-making by migration officers.
- Draft official correspondence, procedural reports, and client communications in line with diplomatic standards.
- Liaise with government entities, implementing partners, and applicants to facilitate efficient case progression.
- Contribute to workflow optimization by developing tools and improving internal processes.
- Support capacity building through training and mentoring of staff and onboarding of new team members.
- Participate in field missions, supporting interviews, biometric enrolment, and document verification processes.
Programme Clerk (Registry & Operations Support) - Canadian High Commission - Nairobi
(2018-12 - 2020-02)
- Managed secure records systems (electronic and physical) in accordance with information management protocols.
- Ensured accuracy and integrity of data entered into immigration processing systems.
- Coordinated document tracking and correspondence flow to support operational efficiency.
- Supported administrative and logistical functions for programme delivery.
- Assisted in training staff on registry procedures and data handling standards.
Case Processing Assistant – Public Information Unit - Church World Service (CWS-RSC Africa)
(2016-05 - 2017-02)
- Managed high-volume inquiries from refugees, partners, and stakeholders, ensuring timely and accurate responses.
- Provided guidance on case status, procedures, and access to services in line with humanitarian principles.
- Handled sensitive protection cases, including humanitarian parole and escalated case reviews.
- Facilitated access to case systems and supported information dissemination.
Senior Caseworker / Casework Assistant - Church World Service (CWS-RSC Africa)
(2008-01 - 2016-05)
- Conducted refugee interviews and pre-screening assessments across multiple African countries.
- Coordinated large-scale field operations including travel logistics, staffing, and equipment deployment.
- Ensured compliance with program standards through rigorous case documentation and quality checks.
- Liaised with global partners including UNHCR, IOM, and USCIS.
- Produced analytical reports, statistics, and operational summaries.
- Supervised interpreters and managed field teams in high-pressure environments.
Divisional Assistant / Project Secretary - JICA / African Institute for Capacity Development
(2003-01 - 2007-05)
- Coordinated regional training programs across East Africa.
- Managed travel logistics, budgets, and workshop implementation.
- Maintained communication between stakeholders, trainers, and participants.
- Supported report writing and documentation of training outcomes.
Personal Assistant – Sales & Marketing - Sarova Hotels (Panafric & Whitesands)
(2000-01 - 2002-05)
- Managed executive schedules, travel logistics, and departmental coordination.
- Supported marketing operations and internal communications.
Administrative Assistant - CMC Motors Group Ltd.
(1995-01 - 1998-01)
- Coordinated office administration, correspondence, and documentation.
- Supported procurement and operational processes.
