September 2021- To date The Brickhouse Counsel
Operations Manager
- Making important policy, planning, and strategy decisions.
- Developing, implementing and reviewing operational policies and procedures.
- Assisting HR with recruiting when necessary.
- Helping promote a company culture that encourages top performance and high morale.
- Overseeing budgeting, reporting, planning, and auditing.
- Working with senior stakeholders.
- Ensuring all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Working with the board of directors to determine values and mission, and plan for short and long-term goals.
- Identifying and addressing problems and opportunities for the company.
- Building alliances and partnerships with other organizations.
- Supporting worker communication with the management team.
- Planning and coordinating administrative procedures and systems and devising ways to streamline processes
- Assessing staff performance and providing coaching and guidance to ensure maximum efficiency
- Ensuring the smooth and adequate flow of information within the company to facilitate other business operations
- Managing schedules and deadlines
- Overall administration support to the CEO and CFO in their duties.
- Monitoring inventory of office supplies and the purchasing of new material with attention to budgetary constraints
- Overseeing facilities services, maintenance activities and tradespersons
- Organizing and supervising other office activities (recycling, renovations, event planning etc.)
- Keeping abreast with all organizational changes and business developments
May 2020-October 2021
The Aga Khan University Hospital
Unit coordinator
- Maintaining the appointment calendar, schedules, and medical charts.
- Communicating with patients, families, medical staff, and caregivers to guarantee smooth operations.
- Planning patient procedures and activities.
- Ordering medical equipment, supplies, and infrastructure for the hospital.
- Assisting patients with important hospital forms and inform them about the procedures of the hospital.
- Resolving all patient complaints and collect reviews to help improve functionality.
- Maintaining and update patient medical records.
- Working with medical and non-medical employees.
- Training new employees on hospital processes.
- Ensuring smooth running of the overall unit and all its sub-units
April 2017-April 2020
The Raila Odinga Secretariat
Executive Assistant/Operations Assistant
- Providing sophisticated calendar management for CEO. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
- Completion of a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organization, including: assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expense and mileage reports.
- Serving as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO.
- Working closely with the CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
- Act as a "barometer," having a sense for the issues taking place in the environment and keeping the CEO updated. Anticipate CEO’s needs in advance of meetings, conferences, etc.
- Providing "gatekeeper" and "gateway" role, providing a bridge for smooth communication between the CEO and staff, demonstrating leadership to maintain credibility, trust, and support.
- Completing projects by assigning work to appropriate staff, on behalf of the CEO.
- Following up on contacts made by the CEO to cultivate ongoing relationships.
- Assisting in the selection of vendors and purchase equipment, services, and supplies necessary for operation of organization.
- Managing information systems operations including hardware, software, desktop support, internal telecommunications, and strategic systems development and planning.
- Preparing budget recommendations.
- Replenishing office materials such as printer supplies, paper, office supplies, etc.
- Providing event management support as requested.
- Providing hospitality to all guests and help to create a welcoming environment.
- Answering main phone line and respond to inquiries.
- Investing in building long-lasting relationships both externally and internally.
- Managing petty cash reimbursements and reconciliation
September 2015 – March 2017
Vision Empowerment Trust
Research trainer & Supervisor
- Training data collectors on data collection tools(EGRA/EGMA/SEGRA/SEGMA)
- Training data collectors on general field work conduct and reporting
- EGRA/EGMA/SEGRA/SEGMA tool training, editing and marking
- Manual and digital data collection
- Project implementation and evaluation
- Running programs from baseline, midline to end line.
- Literacy and numeracy checking using data collection tools
- Training supervisors and data collectors on data collection tools and field work
- Youth mentorship in hardship areas
- Girl Focused program implementation and mentorship
- Observation based data collection
- Report writing and presentation
- Carrying out research in different areas around the country by collecting data
- Supervising and monitoring data collection exercises for different organizations/partners
- Data entry and reorganization
February 2015 to May 2015
AIM Air
Office Administrator
- Carrying out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence, memos, resumes, and presentations.
- Coordinating and managing appointments and meetings.
- Performing bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget tracking.
- Maintaining general office files, including job files, vendor files, and other files related to the company’s operations.
- Purchasing office supplies, equipment, and furniture.
- Overseeing the maintenance of office facilities, and equipment.
- Coordinating office activities and operations to secure efficiency and compliance to company policies
- Supervising administrative staff and dividing responsibilities to ensure performance
- Managing agendas, travel arrangements, appointments etc. for the upper management
- Create and update records and databases with personnel, financial and other data
- Submitting timely reports and preparing presentations/proposals as assigned
October 2013 to January 2014
East Africa Breweries- Central Glass
Sales and marketing intern
- Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
- Helping identify marketing trends and key opportunities for innovation.
- Learning and working with various types of software for digital marketing.
- Working closely with sales and marketing department.
- Creating marketing materials such as white papers, case studies, and presentations
- Maintaining a marketing database.
- Providing administrative support to the marketing and sales team.
- Preparing, formatting and editing a range of documents.
- Understanding company product and brand.
- General office duties.
- Creating and interpreting a variety of reports.
- Organizing market research.
- Analyzing questionnaires and other forms of feedback.
- Updating social media accounts.
October 2011 to January 2012
East African Breweries
Human Resource Assistant Intern
- Supporting in handling all internal and external HR-related inquiries or requests.
- Maintaining digital and electronic records of employees.
- Serving as point of contact with benefit vendors and administrators.
- Assisting with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.
- Maintaining calendars of the HR management team.
- Overseeing the completion of compensation and benefit documentation.
- Assisting with performance management procedures.
- Scheduling meetings, interviews, HR events and maintaining agendas.
- Coordinating training sessions and seminars.
- Performing orientations and update records of new staff.
- Producing and submitting reports on general HR activity.
- Processing payroll and resolving any payroll errors.
- Completing termination paperwork and exit interviews.
- Keeping up-to-date with the latest HR trends and best practices.
