Freelance Virtual Assistant - Self-employed - Remote
(2025-01)
- Supported small business owners with daily admin tasks, including email handling, appointment setting, and creating content calendars.
- Handled sensitive communications and maintained complete confidentiality.
- Drafted and edited documents, proposals, and client follow-ups with warmth and professionalism.
- Organized digital files and optimized workflows to save clients hours of work weekly.
Customer Support Associate - ASAP Tickets - Remote
(2024-08 - 2025-01)
- Assisted travelers with booking, itinerary changes, and ticket refunds, offering clear guidance and empathy in stressful situations.
- Resolved ticketing and payment issues promptly while maintaining a calm, customer-first tone.
- Balanced multiple chats and calls, maintaining 100% accuracy in booking details and record updates.
- Helped boost repeat client engagement by making each interaction personal and respectful.
Administration management and Finance management - Agris-Majestic mushrooms limited
(2022-01 - 2023-03)
- Maintained files and document management systems by coordinating, archiving and purging files.
- Developing administrative processes to achieve organizational objectives and improved office efficiency.
- Run all import activities and ensuring paper work and all legal documents were at per.
- Arrangement of month to month, quarterly reports on monetary execution of assets and trust reserve.
- Arrangement of investigations of monetary exhibition comparative with the assumptions and estimates for the year and remedial activities, if necessary.
- Working on day to day accounting operations in matters finance and all due regulatory systems. Keeping track of assets and liabilities and endeavor of the conceivable activities.
- Embracing surveys, examinations and readiness of the medium-term plan and its corrections.
- Examination of quotes and financial plan proposition, concerning staff and non-staff necessities, including automatic angles; guarantees consist with the medium-term plan and other authoritative orders.
- Helping administrators of partner organizations/companies in the elaboration of asset prerequisites for financial plan entries.
- Screening extra-monetary assets, including survey of arrangements and cost plans, guaranteeing consistence with guidelines and rules and laid out strategies and techniques.
- Aiding the readiness of financial plan execution entries.
- Aid finishing of financial plan execution reports, examining changes between endorsed financial plans and genuine uses.
- Screening trustworthiness of different monetary information bases.
- Confirming exactness of information, guaranteeing consistency of information in past portions to new assignments gave.
- Co-ordinating with other money and financial planning staff on related issues during preparation of financial plan reports.
Field officer - NGO – Muungano wa wanavijiji, Akiba Mashinani Trust and USAID foundation
(2016-07 - 2021-09)
- Mobilizing and sensitizing slum dwellers on the importance of saving towards buying land and being a landlord. During this process I was able to mobilize over 500 self-help groups in which 245 groups have secured land and built houses for their members
- Led facilitation of the life skills sessions and developing curriculum of the modules.
- Developed capacity building plans for educators and interpreters.
- Program Development: Developed, implemented, and monitored programs focused on building resilience and livelihood opportunities for vulnerable communities. This involved conducting needs assessments, designing interventions, and setting up monitoring and evaluation frameworks.
- Livelihood Support: Provided technical assistance and training to community members in income-generating activities, such as agriculture, small business development, vocational skills training, etc.
- Resilience Building: Designed and implemented initiatives aimed at strengthening communities' capacity to withstand and recover from shocks and stresses, such as natural disasters, conflict, economic downturns, etc.
- Partnership Building: Collaborated with local governments, other NGOs, community-based organizations, and relevant stakeholders to leverage resources and expertise for resilience and livelihood projects.
- Capacity Building: Building the capacity of local organizations and community groups to effectively manage and sustain resilience and livelihood initiatives over the long term.
- Advocacy and Awareness: Advocated for policies and practices that support resilience and livelihoods at local, national, and international levels. This involved raising awareness about the importance of resilience-building and livelihood support among stakeholders and the general public.
- Monitoring and Evaluation: Regularly monitored and evaluated the impact of resilience and livelihood programs, and using findings to adjust interventions and improve effectiveness.
- Documentation and Reporting: Documented best practices, lessons learned, and success stories from resilience and livelihood projects, and preparing regular reports for donors, partners, and other stakeholders.
- Financial Management: Managed project budgets, ensuring funds are utilized effectively and transparently, and complying with donor requirements and organizational policies.
- Community Engagement: Facilitated participatory approaches to program planning, implementation, and monitoring, ensuring that community voices and priorities are central to decision-making processes.
- Data collection at base line, midline and impact assessment stages of the projects.
- Analysis of collected data and deriving reports from them together with other members of the project team.
Livelihood and resilience officer - NGO – Muungano wa wanavijiji, Akiba Mashinani Trust and USAID foundation
(2016-07 - 2021-09)
- Ensuring that all my clients are served in matters grants for housing and other developments.
- Assist in development of livelihoods programs in consultation with implementing partners and communities in the target geography.
- Ensuring that project activities target beneficiaries in the most effective way and identify new and better ways of livelihood assistance.
- Foster partnerships with private sector to enhance livelihood program activities. This role was so diverse that was able to formulate project proposals on cash – based intervention.
