Anitah Randiga
Customer Care Agent
Hire this person
Send a job offer directly to this candidate
About
Customer Care Agent with 4 years of experience delivering exceptional customer support and building positive customer relationships. Skilled in communication, active listening, problem-solving, and conflict resolution, with a proven ability to handle customer inquiries efficiently and professionally. Experienced in managing high-volume interactions while maintaining attention to detail, empathy, and patience.
Proficient in computer applications and customer service systems, with strong time management and teamwork abilities. Committed to providing excellent customer experiences and contributing to organizational success.
Experience
Customer Service Agent - CCI Kenya - Nairobi, Kenya
(2024-05 - 2026-05)
Nairobi-based Business Process Outsourcing (BPO) company that provides customer service, sales support, and customer experience (CX) solutions for businesses in Kenya and internationally. Founded in 2020, the company helps organizations manage customer interactions through phone, email, chat, WhatsApp, and social media. Service Representative, Contact Center Agent, Customer Experience Officer, or Team Lead, depending on your background and performance record.
Customer Service Agent - Call Center Solutions Africa (CCSA) - Nairobi, Kenya
(2022-01 - 2023-12)
Nairobi-based Business Process Outsourcing (BPO) company that provides customer service, sales support, and customer experience (CX) solutions for businesses in Kenya and internationally. Founded in 2020, the company helps organizations manage customer interactions through phone, email, chat, WhatsApp, and social media. Service Representative, Contact Center Agent, Customer Experience Officer, or Team Lead, depending on your background and performance record.
Education
Diploma - Customer Service - Mount Kenya University (2023-01 - 2025-12)
