Ann

A highly organized and customer-focused professional with 4+ years of expertise in Tour Operations and Customer Service. Proficient in office administration, scheduling, document management, and maintaining customer databases to enhance operational efficiency. Skilled in coordinating travel itineraries, managing bookings, and ensuring seamless tour experiences while delivering exceptional client support.

Adept at handling customer inquiries, resolving issues, and providing personalized solutions to ensure client satisfaction. Strong multitasking abilities, attention to detail, and problem-solving skills; committed to streamlining operations, optimizing customer experiences, and contributing to business growth.

Administrator at EKC Advocates LLP (2023-01 – Present)

Responsible for overseeing daily office operations, ensuring efficient administrative support, and coordinating communication between departments and external stakeholders.

• Oversees front desk operations, including welcoming clients, directing visitors, and maintaining a professional reception area.
• Schedules appointments, meetings, and travel arrangements for staff members, directors, and clients.
• Coordinates calendars, arranges meetings, prepares meeting materials, and drafts meeting minutes.
• Manages incoming and outgoing mail, emails, and phone calls, ensuring prompt responses and follow-ups.
• Drafts, proofreads, and formats documents, reports, and presentations for internal and external use.
• Helps process invoices, bills, and petty cash records, ensuring financial accuracy and reporting.
• Assists in receiving and inspecting inventory deliveries while ensuring proper documentation.
• Maintains office supplies inventory, places orders when necessary, and monitors stock levels, reporting shortages.
• Serves as a point of contact between departments and external parties, ensuring smooth communication.
• Maintains and updates records, files, and documents while organizing and filing paperwork according to company policies.
• Addresses basic customer inquiries and directs them to the appropriate department while handling minor complaints and escalating major concerns.
• Ensures office adherence to health, safety, and company regulations while monitoring security measures and reporting any suspicious activities.
• Assists in preparing reports, emails, and memos for management, ensuring accuracy and timely submission.

Tour Operations & Customer Service at Kenya Wildlife Service (2019-01 – 2020-12)

Responsible for enhancing visitor experiences, promoting conservation awareness, and ensuring smooth park operations through excellent customer service, guided tours, and community engagement.

• Greeted and welcomed guests visiting wildlife parks and reserves, providing a friendly and informative first point of contact.
• Provided detailed information on park rules, regulations, and wildlife species while assisting guests in planning their visits and recommending activities.
• Assisted in programs that empowered local communities through sustainable tourism and economic opportunities.
• Conducted guided tours within the park, sharing engaging narratives about biodiversity, flora, and fauna, and offering interpretation services to enhance visitor understanding.
• Supported park activities by assisting in organizing events, educational programs, and wildlife research projects.
• Maintained accurate records of visitor statistics, park activities, and incidents while completing paperwork for park entry, permits, and fees.
• Engaged with local communities to promote conservation efforts, responsible tourism, and sustainable practices.
• Contributed to conservation education initiatives targeting schools, academic institutions, and local communities through presentations and workshops.
• Collaborated with park rangers and staff to ensure the safety and well-being of both visitors and wildlife.
• Assisted in managing visitor inquiries and feedback, ensuring timely responses and enhancing guest satisfaction.

Bachelor's in Tourism Management – University of Eldoret (2023-12)

Diploma in Tourism Management – Rift Valley Institute of Science and Technology (2019-12)