Ann Mambo

Sales Representatives

AdaMember since July 25, 2023

Relationship managementCustomer ServiceMarketingProcurementOrganizedNeed analysisBusiness developmentSales skillsProblem solvingCustomer relations

About

I am an agile and sales driven person, determined and self motivated. I am also able to communicate confidently with customers and colleagues across different departments both face to face and through email. I have over(10) years sales experience working in sales and have learned to maintain high levels of integrity and handle pressure.

I am also organized and able to work well under pressure to meet sales targets. I am also energetic and result oriented person, I have a proven ability to achieve sales quotas and a consistent track record in achieving sales targets. I have the ability to work autonomously as well as part of a team.

I have made remarkable achievements in making above 110% sales targets within my channels. Led by my strong customer focus and ability to offer high levels of customer service, problem solving and organizational skills I have established a unique ability to steadfastly manage duties and responsibilities pertinent to the growth of a company. My strength lies in the ability to demonstrate a positive attitude to the working environment.

Skills such as need analysis, relationship management, customer relations, business development and sales skills. I have a teachable spirit with desire to grow in my career. I am willing to learn and develop and keep up to date with complex, technical and product information.

Experience

Sales Representatives - Jumbo chem kenya Ltd

(2019-01)

Establish new accounts by organizing and planning daily work schedule.
Achieving daily, weekly and monthly targets
Being open and honest with my customers throughout the sales process
Building and maintaining strong and positive customer relationships
Ensuring and escalating customer queries to management according to company protocol.
Managing relation with the client and outlet personnel.
Attend weekly meetings discuss task delegation in relation to route plans and review issues.
Track consumer demands and trends.
Compile all stock outs in the outlet under my jurisdiction and forward the same for follow -ups
Did 20 phone follow-ups on a daily basis.
Identify 12 new prospects
send 100 emails by the end of annual quater of the year.
Close at 15,000,000 ksh in total sales by the end of the current year.
Did Product demos which led to 10% increase in sales.
Ensured I kept up-to-date reports which ensured easy follow ups, increasing my sales by 5%

Sales Executive - Total one-stop Tool Station

(2014-01 - 2018-12)

Prospecting for new clients in the market and looking for orders.
Persuading customers to buy the company products.
Ensuring that I list in outlets at least 4 of the company products.
Following up on payments.
Following on customers to ensure products ordered are delivered as requested.
Finding out what our competitor products are.
Finding out which products are no longer in the market and advising the customer on alternative products.
Arranging for promotions needed by the customer, ensuring their done satisfactorily.
Ensuring I know that I follow up on stocks that are at my customers' shops to avoid going completely out of stock.
Asking for feedback from customers in order to advise management accordingly.
Ensure prompt and effective implementations of the 5P's product placement, product assortment, promotions, POP Materials and pricing
Ensured that the driver's delivered the right products according to the customer orders leading to customer complaints and errors reducing by 80%.
Ensured I did physical follow-ups leading to a 20% increase in sales.
Ensured I saved the company time and money by having a plan on which customers I intend to visit on each particular day and organizing my schedule accordingly. This plan led to increased sales by 15% since I was able to have more time to pitch and close sales.
By finding out what products were fast moving in the area, I advised the management leading to sales increase of 5%.

Sales Executive - Stanley Black& Decker

(2009-01 - 2013-12)

Introduced the company to new clients, presenting and explaining our portfolio.
Kept in contact with past clients and doing follow-ups on past projects. Ensuring that the client is satisfied about the work done.
Asked for referrals from past clients in order to use that to get future clients.
Sent out quotations to clients that require them.
Built great relationships with my clients to ensure continued support from them.
Liaised with the technical staff and general management to ensure that a client demand is well met and he is satisfied.
Went for site surveys to find out on first hand basis what the client wants.
Gave weekly reports to my sales manager on how far I am with my clients.
Ensured that I reach and surpass my targets.
Experience in developing and rolling out route to market strategies. Opened a new route, forming a comprehensible route plan.
Worked with many wholesalers and retailers to ensure they got their products on time and at a good price.
Informed customers of new prices, offers that may have arisen and the various modes of payment of the company.
Listened to and uncovered the customer needs and tried to find a solution.
Found out what our competitor prices are and advising the company accordingly.
Provided great customer care to my customers.
Made new customers daily to ensure I reach my target and overall great performance for the company.
Increased sales from 500,000ksh in the first week to 1,000,000ksh by end of the month.
Increased customer satisfaction by delivering the products therefore the customer increased his orders, increasing sales by 5%.
Reduced debt accumulation and bad debts by half by doing daily follow-ups of my customers and managing accounts.
Visited 10 customers daily basis.
Increased customer satisfaction by doing demos on product workings, increasing customer confidence leading to a 10% increase in sales.
Being the Top sales representative in quater 2& 3.

Procurement intern - Kenyatta University

(2008-05 - 2008-07)

Some of my duties included; determined what goods are needed in the Company, helped the procurement clerk choose goods and compare prices, preparation of purchase requisition notes and Local Purchase Orders, opened tenders. Stocktaking in the store and assisted the procurement clerk to communicate with suppliers regarding the status of delivery dates for orders.