Anne Mbaga

Results-driven Environmental Scientist with a Diploma in Environmental Science and Technology and proven experience in customer service and client support. Adept at delivering exceptional customer experiences, resolving complex enquiries, and building strong customer relationships through effective communication, empathy, and problem-solving. Combines scientific knowledge with a customer-focused approach to deliver practical, sustainable, and results-oriented solutions.

Recognised for professionalism, adaptability, integrity, and the ability to excel in fast-paced, high-pressure environments. A collaborative team player with a strong commitment to continuous learning, operational excellence, and contributing to organisational growth while creating positive value for clients, communities, and the environment.

Customer Service Representative - TELEPERFORMANCE

(2025-05)

• Answer inbound and make outbound customer calls professionally, ensuring courteous and efficient communication.
• Respond promptly to customer inquiries, providing accurate information about products, services, and company policies.
• Resolve customer complaints, concerns, and issues effectively while maintaining high levels of customer satisfaction.
• Respond promptly to customer inquiries via phone, email, and live chat, providing accurate information about products, services, and company policies.
• Work collaboratively with colleagues and other departments to resolve customer concerns.
• Record and update customer interactions accurately in the company's customer management system.

Front Desk Officer - KREPLINKS CYBER

(2024-01 - 2025-05)

• Answering customers phone calls and virtual attending to their cyber needs
• Guiding guests/customers to relevant Cyber Attendees depending on their needs
• Handling client complaints
• Filling documents and payment invoices as well as confirming payments made by customers
• Refilling office supplies by ordering cyber cafe merchandise in collaboration with the Business Owner
• Receiving deliveries from online, shopping malls and delivering the orders to customers who come to pick.
• Handling customer queries.

Sales Agent - SAFARICOM LIMITED - GONGONI BRANCH

(2020-01 - 2020-10)

• Achieve set monthly sales and revenue targets from the focus product mix
• All products are displayed and priced as per required standard
• Generate primary sales orders from the retail outlets.
• Manage secondary sales from distributors and stockists in the given area

Attachment - KENYA AGRICULTURAL AND RESEARCH ORGANIZATION (KALRI) MTWAPA BRANCH

(2023-10 - 2023-12)

• Handling and operating laboratory equipment Microscopy
• Handling different types of microscopes staining procedures and and wet preparation, observation and recording animal and plant husbandry by taking care and ensuring safe environment to prevent them from diseases and pests and pathogens

Diploma - Environmental Science and Technology - Kenya Coast National Polytechnic (2021-01 - 2023-12)

Kenya Certificate of Secondary Education - Kombeni Girls' Secondary School (2016-01 - 2019-12)