Anne Mburu

As a holder of a first degree in Computer Science from Africa Nazarene University; Anne a Skilled individual with a solid ICT background and ability to work effectively in a team environment, I believe that my qualifications and related experience is a good pool that can provide benefit to your organization.

My Leadership skills

• Interpersonal skills

• Oral Communication and Written communication skills

• Analytical skills

• Project Management skills

• Change management, high integrity; organization skills; self-motivated; result oriented and my Personal management skills and many more, are skills that will assist me in performing my work duties effectively. I am highly skilled in maintaining and repairing ICT equipment, Networking and other ICT support tasks. Besides, I also have an ability to administrate, Tera Term, Majinet, Utility Master Billing system, Sage Pastel Evolution and Sage 300 which are systems in THIWASCO which are based in a C++ programming language, and SQL Server 2016 respectively, QuickBooks Account Edition and other ICT functions in a timely and efficient manner.

Moreover, I possess strong ICT skills; In Database Management Systems, Web Design, Hardware and Software Practicum, and Sophos and Cyberoam firewall systems.

I am proficient in ICT software including Dreamweaver and C++.

EXPERIENCE

2023 MARCH TO PRESENT BILLING OFFICER Thika Water and Sewerage Company Limited

RESPONSIBILITIES

• Review list of customers and ensure there are no anomalies
• Checks on generated bills and ensure they are accurate and sent on time
• Attend to customer complaints and queries on wrong bills and recommend for issue credit and debit notes to correct wrong bills
• Manage billing clerks to ensure that work is efficiently scheduled, allocated and carried out effectively
• Ensuring customers are satisfied with the company service delivery of bills management
• Reconciliation of monthly bills

2017 APRIL TO 2023 FEBRUARY ICT OFFICER Thika Water and Sewerage Company Limited

RESPONSIBILITIES

• Formulate and enforce information technology policies, procedures, and systems.
• Design, develop, implement and maintain databases and information systems for the company.
• Oversee thedevelopment, implementation, maintenance of security networks.
• Analyze the information needs of the company, and develop technological solutions to satisfy those needs.
• Plan and coordinate activities such as installation and upgrading of hardware and software, programming and systems design, development of computer networks and Implementation of internet and intranet sites.
• Analyze the computer and information needs of the company, from an operational and strategic perspective and determine immediate and long-term ICT requirements.
• Advice the management on the technology issues and where the world is heading.

2014 APRIL TO 2017 MARCH ICT ASSISTANT Thika Water and Sewerage Company Limited

RESPONSIBILITIES

• Data processing.
• Preparing monthly water bills.
• Filling Documents.
• Answering to customer queries.
• Troubleshooting and NetworkinG

2012 DECEMBER TO 2014 JANUARY IT ADMINISTRATOR Group of Hotels

RESPONSIBILITIES

• Administration of QuickBooks Account Edition
• Administration of QuickBooks Point of Sale System (POS)
• Microsoft Windows Server 2008
• MS SQL 2008
• Network Troubleshooting
• Hardware and Software Engineering

2010 MARCH ICT INTERN Thika Water and Sewerage Company Limited

RESPONSIBILITIES

• Data processing.
• Preparing monthly water bills.
• Filling Documents.
• Answering to customer queries

EDUCATION BACKGROUND

2008 -2012 APRIL Degree in Bachelor of Science in Computer Science

AFRICA NAZARENE UNIVERSITY

2005-2006 MAY Diploma in Computer Engineering KIAMBU INSTITUTE OF SCIENCE AND TECHNOLOGY

2005 JANUARY-APRIL Certificate in Computer Studies ST. MULUMBA

CATHOLIC CHURCH COMPUTER COLLEGE

2001-2004 Kenya certificate of secondary Education RUCHU GIRLS

SECONDARY SCHOOL