Annecare Melisa

Results-driven Criminology and Social Order professional with a strong background encompassing compliance investigations, fraud detection, security operations, and psycho-social guidance and counselling. Combines formal academic training in criminal justice systems with practical expertise in combating online fraud, managing digital trust and safety vulnerabilities, and supporting individuals through crisis intervention and behavioral mentoring. Highly adept at evidence gathering, root-cause analysis, conflict resolution, and enforcing security frameworks.

Eager to leverage this comprehensive, multi-disciplinary skillset to contribute to safety, compliance, risk management, and client welfare in a dynamic organization.

Lead Consultant, Mentor & Administrator - Annecare Recruiting Hub

(2024-07)

• Provide professional mentorship, counseling, and guidance to candidates navigating career transitions, workplace stress, and professional development.
• Oversee organizational security, stringent background screening protocols, and multi-layered candidate vetting procedures to guard against fraudulent placement operations and bad actors.
• Apply behavioral profiling and risk-assessment methodologies to ensure total integrity, ethical standards, and safety compliance.

Investigative Support & Fraud Operations Specialist - ECOM Services Company

(2017 - 2020)

• Investigated complex online platform infractions, user disputes, and digital fraud patterns—specifically targeting deceptive profiles, social engineering scams, and fraudulent engagement schemes common on interactive and networking platforms.
• Provided empathetic support and crisis management for users impacted by digital deception, malicious account behavior, and online manipulation.
• Collaborated with technical and compliance teams to enforce safety policies, mitigate financial and reputational exposure, and protect users from fraudulent targeting.
• Maintained meticulous, legally sound documentation of all investigative processes, audit trails, and evidence logs.

Police Attachment - Industrial Area Police Station, Nairobi - Nairobi

(2023-01 - 2023-04)

• Gained hands-on operational exposure to official law enforcement procedures, penal systems, and public safety management.
• Directly supported criminal investigations by assisting officers with systematic information collection, statement recording, and evidence preservation.
• Offered crucial guidance, comfort, and de-escalation support to individuals reporting sensitive grievances, trauma, domestic disputes, or scams, showcasing strong empathy and interpersonal care.

Operations & Dispute Resolution Specialist - Finley International Limited

(2024-01 - 2024-06)

• Handled high-risk accounts and complex dispute scenarios requiring stringent tactical evaluation, anti-fraud frameworks, and protocol adherence.
• Engaged in tactful, secure communication to de-escalate volatile situations, investigate payment discrepancies, and negotiate secure resolutions.
• Generated comprehensive, audit-ready compliance reports for institutional review and risk management.

Client Relations & Compliance Officer - Platinum Credit Company, Nairobi - Nairobi

(2020-09 - 2022-02)

• Enforced strict compliance frameworks and institutional security policies while evaluating client credentials and sensitive onboardings.
• Identified potential identity fraud indicators, fake documentation, and operational risks during routine verification stages, safeguarding company assets.

Diploma - Criminology & Social Order - University of Nairobi (2016 - 2023)

Kenya Certificate of Secondary Education (KCSE) - Gatanga High School (2012 - 2015)