Customer Service Operations / Call Centre QA
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A growth and results-oriented Customer Service Professional with over six (6) years of experience. Well versed in call center operations, customer service operations, policy compliance, business process improvement, database management, sales and marketing. Passionate about building strong customer relationships, driving brand loyalty, resolving complex customer inquiries and increasing customer engagement.
I am familiar with major customer service software, conflict resolution, and possesses positive attitude. Seeking to work with an organization where my expansive skills will contribute to the smooth running of Business Operations.
A growth and results-oriented Customer Service Professional with over six (6) years of experience. Well versed in call center operations, customer service operations, policy compliance, business process improvement, database management, sales and marketing. Passionate about building strong customer relationships, driving brand loyalty, resolving complex customer inquiries and increasing customer engagement.
I am familiar with major customer service software, conflict resolution, and possesses positive attitude. Seeking to work with an organization where my expansive skills will contribute to the smooth running of Business Operations.
Kenyatta University, 2010-2014
Bachelor’s degree in foods, nutrition and dietetics
Second class honors upper division
