Annie Ekate
Communication, Stakeholder Relations & CRM Specialist
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About
Communication and stakeholder relations professional with a background in public law and over five years of experience in client relationship management, digital communication strategy, reporting, and partner coordination. Proven ability to manage customer portfolios, ensure follow-up processes, and develop communication systems that strengthen organizational visibility and client engagement.
Experience
Communication & Marketing Lead at Annieck's business (2019-04 – Present)
- Developed and implemented digital communication strategies resulting in a 400% increase in online visibility.
- Designed brand identity, editorial and visual guidelines to ensure communication consistency.
- Managed social media communication across platforms (Facebook, Instagram, TikTok, LinkedIn).
- Coordinated relationships with suppliers and partners through direct and online communication.
- Managed client portfolio, ensured follow-up, handled complaints and maintained long-term client engagement.
- Maintained customer data and tracking using CRM tools.
Sales & Key Account Lead at Coexdis (2021-08 – 2022-03)
- Managed key client accounts and ensured continuous engagement and follow-up.
- Prepared commercial proposals, negotiated agreements and maintained client portfolio.
- Handled client complaints and ensured resolution processes.
- Updated and managed CRM database for client tracking and reporting.
Education
Digital Marketing Certification in Digital Marketing – Kadea Academy (2024-01 – 2025-01)
Master's Degree in Public Law – Université Catholique du Congo (2013-10 – 2018-07)
