Anthony Kimanthi

Results-driven IT Support & Systems Specialist with over 5 years of hands-on experience in cloud computing, hardware/software support, information and network systems. Skilled in deploying and managing enterprise IT infrastructure, diagnosing technical issues, and implementing user-focused solutions. Known for improving system efficiency, uptime, and user satisfaction. Experienced in project coordination, user training, and data analytics across healthcare and enterprise environments.

Viking Cruises – Tatu City, Kenya – Nairobi

IT Support Specialist | July 2025 – Present

• Serve as first-line IT support for staff, resolving hardware, software, and network issues both onsite and remotely.
• Manage and troubleshoot Microsoft Azure environments, including Azure Active Directory, AVDs, and Azure Monitor/Insights for system health and performance.
• Support Microsoft 365 applications and user administration, including Outlook, Teams, and SharePoint.
• Log, track, and resolve incidents using ServiceNow ticketing system while adhering to SLAs.
• Monitor and support Genesys Cloud contact center platform, resolving telephony and agent tool issues.
• Provide tiered support for Microsoft Dynamics 365 CRM, assisting users with functionality and data integrity.
• Ensure endpoint security and performance through proactive monitoring and issue resolution.
• Maintain compliance with internal IT policies and security standards across systems.
• Collaborate with global IT teams to deliver 24/7 user support across time zones.
• Document solutions, contribute to knowledge base articles, and streamline recurring processes.

HMIS & Cloud Computing Support Analyst | Oct 2021 – July 2025

• Support 1st time HMIS deployments in hospitals, coordinating with clinical teams and developers to tailor solutions and processes.
• Provide ongoing support and maintenance, ensuring smooth and efficient operation in healthcare settings.
• Collaborate with third party systems for integration with the HMIS e.g., ERPs (Nav, Business Central, Tally & Sage), LIMS & PACs, Payment Gateways, Bulk SMS, KRA’s E-Tims etc.
• Systems integration testing and gap analysis.
• Conduct end-user training and manual creation for reference.
• System modules testing and resolution of technical issues, ensuring system uptime.
• Provide reports and perform data analytics to offer valuable insights into patient care.
• Oversee system upgrades and ensure the implementation of new features within project scope.
• Deploy, configure, and manage Huawei Cloud infrastructure services including ECS, RDS, OBS, and VPCs to support critical client applications.
• Monitor system performance, troubleshoot and ensure high availability and uptime.
• Implement and enforce security best practices including IAM policy configuration, firewall rules, and encrypted backups.
• Maintain detailed documentation, update runbooks, and conduct knowledge transfers.
• Lead cloud migration projects from on-premise and legacy systems to Huawei Cloud to reduce operational costs.
• Collaborate with cross-functional teams to tailor cloud environments to client needs and optimize resource allocation.

ICT Support (Hardware & Software) | Nov 2019 – Apr 2021

• Provided technical support for hardware issues including component-level diagnostics and replacements.
• Assisted in LAN and WAN support for network devices.
• Configured and updated OS platforms including Windows, macOS, and Linux, supporting staff across departments.
• Maintained and repaired ICT infrastructure (PCs, Laptops, printers).
• Managed service logs, tracked repairs, and ensured inventory accuracy.
• Active directory management.

ICT Assistant | Sept 2020 – Feb 2021

• Web design and management.
• Webmail management.
• Logo and infographics design.
• Setup for online meetings.

Telecommunications Attaché | Apr 2018 – Sept 2018

• Supported installation and maintenance of HF and VHF radios for enterprise clients.
• Assisted in structured cabling, CCTV setup, and diagnosing network connectivity issues.
• Gained hands-on exposure to telephony systems and VoIP troubleshooting.

EDUCATION

• Bachelor of Business Information Technology – JKUAT, Kenya (2015 – 2018)

Second Class Honors – Lower Division

• Mutungoni Academy, Kenya (2011 – 2014)

KCSE – C+

TRAININGS & CERTIFICATIONS

• CompTIA A+ / N+
• ICDL – Computer Literacy
• HP Product Technology – CPUs, Memory, System Board
• Data Analytics
• Cloud Migration Fundamentals