Anthony Panyako

Results-driven IT Support Specialist and AI Data Trainer with over 10 years of remote and corporate IT experience. Proven expertise in Level 2 helpdesk technical troubleshooting, cloud-hosted software management, and network infrastructure. Adept at optimizing Large Language Models (LLMs) through high-quality data annotation, prompt engineering, and technical content evaluation.

Data Annotation / AI Trainer / LLM Specialist at Innodata Inc (2024 – Present)

• Train and evaluate advanced Large Language Models (LLMs) through reinforcement learning from human feedback (RLHF) and prompt engineering.
• Annotate complex technical data, code datasets, and natural language strings to improve model accuracy, reasoning, and factual alignment.
• Review, critique, and copy-edit AI-generated responses for technical correctness, linguistic fluency, and adherence to safety guidelines.
• Collaborate closely with remote engineering teams to identify edge cases, biases, and areas of improvement within language models.

IT Support Specialist / Help Desk Agent L2 / Content Writer at Freelancer / Independent Contractor (2015 – 2024)

• Provided Level 2 technical troubleshooting and end-user support for cloud-hosted software applications and systems.
• Managed IT support tickets, diagnosed complex hardware/software issues, and coordinated with third-party vendors for resolution.
• Administered Microsoft Azure environments, Hamachi VPN networks, and specialized imaging software (XDR, Sota).
• Maintained and optimized dental practice management software (Open Dental).
• Documented troubleshooting workflows, system installation steps, and IT procedures to build a scalable knowledge base.
• Delivered high-quality content as a remote Freelance Writer, Editor, Data Entry Specialist, and Image Annotator.

IT / Stores Coordinator at London Distillers Kenya (2013 – 2016)

• Managed day-to-day computer hardware, software, CCTV infrastructure, and vehicle tracking systems.
• Administered MPLS links between HQ, factory, and depots alongside setting up IP phone systems.
• Enforced corporate ICT security policies, firewall administrations, and anti-virus updates across all user domains.
• Handled disaster recovery protocols, system backups, and technical inventory tracking.
• Managed logistics stock using SAGE, reconciling physical packaging materials with system records weekly.

IT Support / Computer Technician at Ministry of Energy (2013 – 2016)

• Built and optimized local Ethernet networks using Cisco routers and switches via Command-Line Interface (CLI) configurations.
• Diagnosed and resolved IP configurations and protocol issues within the OSI layer model.
• Set up operating systems, peripheral equipment, network cables, and performed diagnostic evaluations.
• Partnered with technology vendors to handle major equipment failures and recommended hardware/software upgrades.

Intern / Systems Librarian at Margaret Thatcher Library (2012-04 – 2012-12)

• Deployed and configured digital library systems, including Koha, ABCD, DSpace, and Open Knowledge Repository.
• Configured local area networks (LAN), wireless connections, and physical crimping terminals.
• Developed and managed internal web resources using PHP, MySQL, HTML, and VBA.
• Executed data indexing, classification, thesaurus construction, and books shelving.

BSc. in Information Science, IT Major – Moi University (2008 – 2012)

Certificate in IT – Jomo Kenyatta University of Agriculture and Technology (2004 – 2005)

O’ Levels Certificate – Otieno Oyoo High School (Kenya) (1999 – 2002)