Anyango Rebecca
Health records Officer, Dept Collection Agent
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About
You’re seeking someone who is individually organized, self driven person and hard-working person. Am able to maintain rules and regulations and able to work under minimal supervision and that is what am ready to do at your organization.
have a diploma in Medical Records from KMTC with a knowledge of Computer packages ie Microsoft word, Excel.I have attached a copy of my resume and my documents.if you need any further information, please call me for more details.
Thank you for your consideration.
Experience
Position. Customer Service Agent.
Duties and responsibilities.
Communicating with customers through various channels.
Processing orders,forms, applications and request.
Keeping records of customers interactions .
Providing feedback on the efficiency of the customer services
Acknowledging and resolving customer complaints.
Promptly to customer inquiries.
Recovering company dept list.
Contacting customer and informing them on there overdue loans.
Maintaining customer payments plan and records.
Responding to customer inquiries.
Complying on law,rules and regulations.
January to December 2021 Mogo finance limited
Position:. Collection agent.
Duties includes
Receiving clients calls and inquiries.
Demanding payment from clients who have defaulted.
Management of companies property.
Reminding clients the benefits of making early payments.
Answering clients inquiries.
Negotiating client payment and arrangements of payment plans and follow up and ensure payment is made.
Advertising and selling company products and benefits to clients.
Achieve monthly collection targets.
Attending daily, weekly and monthly meetings.
Perform company duty that may be assigned by management.
June to december2019 apex collection Africa
Duties and responsibilities.
Receiving inbounds and outbound calls of clients.
Reminding clients on early payments .
Answering customer inquiries.
Prepares source data for computer entry by compiling and sorting information.
Input all sensitive data and accounting information into the database and electronic files.
Pay attention to details and input data correctly and accurately.
jan to july 2019 Kakamega Referal Hospital
Position – worked as an attached in Health records department.
Duties trained on
Editing, coding and indexing using ICD 10 and ICPM
Receiving patients at reception and starting down their data
Calculating health statistics and balancing DBR
Tallying and compiling of monthly reports
Data entry and management through DHIS-2
Preparing clinics and giving accurate appointment of clients
Preparing clinics and giving accurate appointment of clients
Coding and indexing of patients diseases and health conditions indicated in patient files
Receiving clients and giving them direction and answering questions
Experience and practical skills on handling patients and report writing
Computation of hospital administrative statics
Tallying and compiling of monthly reports
Data entry and management through DHIS-2
Preparing clinics and giving accurate appointment of clients
Preparing clinics and giving accurate appointment of clients
Coding and indexing of patients diseases and health conditions indicated in patient files
April 2016 to September 2016. Kenyatta National Hospital.
Position attached at health records departments
Duties
Computation of hospital administrative statics
Tallying and compiling of monthly reports
Data entry and management through DHIS-2
Preparing clinics and giving accurate appointment of clients
Preparing clinics and giving accurate appointment of clients
Coding and indexing of patients diseases and health conditions indicated in patient files
Receiving clients and giving them direction and answering questions
Experience and practical skills on handling patients and report writing
Responsibilities Editing, coding and indexing using ICD 10 and ICPM
Receiving patients at reception and starting
Education
2015 – 2019 Kenya Medical Training College
Diploma in Health Records and Information.
Attained – Credit
2011 – 2014 Koru Girls Secondary School
Kenya Certificate of Secondary Education
Mean Grade B-(MINUS)
2003 – 2010 Oren Primary School
Kenya Certificate of Primary Education
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