Apondi Otieno

Results-driven professional with experience in customer support, credit analysis, debt collection, bookkeeping, and administrative operations. I am passionate about delivering excellent customer experiences, building strong client relationships, and supporting business growth through effective communication and problem-solving.

Over the years, I have worked in fast-paced environments handling customer inquiries, financial processes, reporting, data management, and team coordination. I am skilled in Microsoft Office, Google Workspace, CRM systems, bookkeeping tools, and remote collaboration platforms.

I am adaptable, detail-oriented, and always eager to learn new skills and take on new challenges. I enjoy working with people, supporting teams, and finding practical solutions that improve efficiency and customer satisfaction. Currently, I am open to opportunities in customer support, administration, finance, remote work, and operations support.

I have over 5 years of experience in customer service, credit analysis, debt collection, bookkeeping, and administrative support. My background includes handling inbound and outbound customer communication, client onboarding, loan appraisal and analysis, payment follow-ups, reporting, and maintaining accurate financial records.

I have worked in both office-based and remote environments, supporting daily operations while ensuring professionalism, efficiency, and excellent customer experience. Throughout my career, I have developed strong skills in communication, problem-solving, data management, relationship management, and team coordination.

I am experienced in using Microsoft Office, Google Workspace, CRM systems, bookkeeping tools, and other digital collaboration platforms. My ability to adapt quickly, multitask, and work under pressure has helped me consistently meet targets and support organizational goals.

hold a Bachelor’s Degree in Gender and Development Studies from Kenyatta University, which strengthened my communication, research, leadership, and community engagement skills. I also earned a Diploma in Gender and Development Studies from Egerton University, where I built a strong foundation in administration, social development, and organizational support.

In addition, I have a Certificate in Computer Applications, which enhanced my proficiency in Microsoft Office, data management, and digital communication tools. My educational background, combined with hands-on professional experience, has equipped me with strong analytical, interpersonal, and problem-solving skills applicable across customer service, finance, administration, and remote support roles.