Arja Ooko

Motivated and hardworking Computer Science professional with practical experience in IT and Systems Support. Strong foundation in technical troubleshooting, networking, computer systems, IT asset management, and user support. Demonstrates strong critical thinking, problem-solving, analytical, communication, teamwork, and adaptability skills, with the ability to work effectively in different technology environments.

IT & Systems Support Intern at Kenya Private Sector Alliance (KEPSA)

4-Month Work Experience

• Delivered Tier-1 and Tier-2 helpdesk support, diagnosing and resolving hardware, operating system, and software issues for organizational staff.
• Managed IT assets and inventory tracking, ensuring proper maintenance records and supporting the deployment of desktops, laptops, and peripherals.
• Diagnosed local network connectivity issues, including DHCP configurations, DNS resolution, and Wi-Fi access point stability.
• Standardized workstation configurations and supported the integration of peripherals such as printers and scanners.
• Assisted with system updates and workstation configurations to support security and operational compliance.
• Provided technical support across both the IT Department and Public Policy & Dialogue (PPD) Department during high-priority organizational proceedings.
• Assisted organizational staff with technical issues and contributed to maintaining reliable day-to-day technology operations.

Bachelor of Science in Computer Science – Laikipia University (2026-11)