January 2019 – Present: Safaricom Investment Cooperative:
System Administrator (In-charge of ICT Department).
Key Responsibilities
Overall responsibility for managing IT systems and infrastructure at Safaricom Investment Cooperative with a key focus on ensuring that they support business needs. I was responsible for the development and implementation of the Cooperative Core Business System – Dynamics 365 Business Central, the CRM, Call center, New Website and various Self-Service Portals and App (Android & iOS), IT Strategy as well as providing executive level input for the company’s strategic planning and execution.
- ICT Policy Development
- Develop and implement IT standards and policies.
- IT strategy and related budgets
- Develop, implement, and monitor the Society practices for data protection, internet use, e-mail, security, and ICT resource management
2. Management of overall IT Systems and infrastructure.
- Manage the overall IT Systems and infrastructure (Cloud VMs (8), Collocated & On-Prem Servers (1), Firewall, and their Networks (Wired & Wireless) with a key focus on ensuring they support business needs.
- Systems planning, software, ICT security, network, and users oversight
- Develop, deploy, and maintain appropriate ICT infrastructure and connectivity solutions for Society for the secure, efficient, and effective flow of information to facilitate operations and timely decision-making.
- Drive the use of technology in the organization.
- Ensuring minimal downtime on NAV and other ICT support systems.
3. Project management
- Manage overall planning and scheduling of ICT projects;
- Advisory on organization ICT needs.
- Maintain overall responsibility and accountability for ensuring IT outcomes are achieved and reported.
- Efficient & effective management of projects costs, quality and timely completion of projects.
4. IT Security and support
- Systems planning, software, ICT security, network and users’ oversight.
- Develop documentation, implement, test and review business continuity plan (Disaster Recovery Plan) for ensuring systems availability and business continuity. Maintaining a backup system for all the data in the Society and storing them safely.
5. Service Level Management
- Creating and maintaining a catalogue of all services. Defining and documenting performance levels, quality and standards.
- Works with client/user representatives to determine service level requirements.
- Manages customer expectations and perceptions in order to optimize customer satisfaction.
January 2019 – Present: Safaricom Investment Cooperative: System Administrator (In-charge of ICT Department).
Key Responsibilities
Overall responsibility of managing IT systems and infrastructure at Safaricom Investment Cooperative with a key focus on ensuring that they support business needs. I was responsible for development and implementation of the Cooperative Core Business System – Dynamics 365 Business Central, the CRM, Call center, New Website and various Self-Service Portals and App (Android & iOS), IT Strategy as well as providing executive level input for the company’s strategic planning and execution.
- ICT Policy Development
- Develop and implement IT standards and policies.
- IT strategy and related budgets
- Develop, implement and monitor the Society practices for data protection, internet use, e-mail, security and ICT resource management
- Management of overall IT Systems and infrastructure.
- Manage the overall IT Systems and infrastructure (Cloud VM’s (8), Collocated & On-Prem Servers (1), Firewall, and their Networks (Wired & Wireless) with a key focus on ensuring they support business needs.
- Systems planning, software, ICT security, network and users’ oversight
- Develop, deploy and maintain appropriate ICT infrastructure and connectivity solution for the Society for secure, efficient and effective flow of information to facilitate operations and timely decision making.
- Drive the use of technology in the organization.
- Ensuring minimal downtime on NAV and other ICT support system.
- Project management
- Manage overall planning and scheduling of ICT projects;
- Advisory on organization ICT needs.
- Maintain overall responsibility and accountability for ensuring IT outcomes are achieved and reported.
- Efficient & effective management of projects costs, quality and timely completion of projects.
- IT Security and support
- Systems planning, software, ICT security, network and users’ oversight.
- Develop documentation, implement, test and review business continuity plan (Disaster Recovery Plan) for ensuring systems availability and business continuity. Maintaining a backup system for all the data in the Society and storing them safely.
- Service Level Management
- Creating and maintaining a catalogue of all services. Defining and documenting performance levels, quality and standards.
- Works with client/user representatives to determine service level requirements.
- Manages customer expectations and perceptions in order to optimize customer satisfaction.
Recent Projects:
- Implementation of SIC Core Business System – Dynamics 365 Business Central. Automated transaction posting through System integration with Banks, C2B Mpesa, System modules, Portal and Apps.
- Establishment of the Co-operative Call Center.
- Development of a new Cooperative Website.
- On-Board Board Management System.
- On-Boarding of Asigra Backup Solution.
2016– 2018: Mombasa Maize Millers (Nairobi) LTD:
System Administrator (In-charge of ICT Department)
Key Responsibilities
Coordinate implementation of the ICT Infrastructure and Systems Application, optimizing resource utilization and embracing IT standards, and best-practice. Perform the following roles for MMM:
- Network Development
- Devise, develop, and deliver plans e.g. strategic and budgetary plans for network development including the formation of a master plan for the IT section
- Organize and Coordinate activities – Opening up of companies depots and remote locations.
2. Project management
- Maintain overall responsibility and accountability for ensuring IT outcomes are achieved and reported
- Efficient & effective management of projects costs, quality, and timely completion of projects
- Interface with key departments/ Service providers – (Liquid Telecom and Safaricom) on regular inspection and tracking of project progress
3. Administrative Support
- Leadership, performance management, mentorship, and development of staff; adherence to policies, guidelines, and quality requirements.
4.
Operations Management
- Manage day operation of Mombasa maize Miller’s (Nrb) Ltd host computers by monitoring systems performance, configuration, maintenance, and repair.
- Ensure that records of the system downtime and equipment inventory are properly maintained. Applies revision to host system firmware and software. Works with vendors to assist with support activities.
- Develops new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and /or acquired.
- Ensure high availability and acceptable levels of performance of mission-critical host computer resources.
- Develop procedures to maintain security and protect the system from unauthorized use, acts of nature, and user abuse.
- Provide procedures, programs, and documentation for backup and restoration of the host operating system and host-based application.
- Develop tools procedures and training sessions for operation, client support, and system development staff to assist with work
- Stay current with technological development in system administration technology and recommend ways for Mombasa Maize Millers (Nrb) Ltd to take advantage of new technology.
July 2010 – July 2015: Kenyatta University (Mombasa Campus)
ICT Systems Support (In – charge of ICT Section)
Key Responsibilities
- In charge of the University ICT structure composed of several workstations and peripherals in 3 laboratories and various departments.
- Maintaining and Troubleshooting the University Structured Local Area Network (LAN) and a WAN that links to the main Campus.
- Maintaining and Troubleshooting Computers hardware, software, and peripherals and maintaining Cisco IP Network phones and systems.
- Inventory management of all ICT facilities including repair and maintenance and keeping proper control of schedule maintenance and records of all ICT equipment.
- Training Staff and Students on the use of Campus Vue Record Management System (ERP), registering student Units and Creating Student Accounts.
- Installing and configuring software e.g. Windows Servers and Operating system, Sage ERP (ACCPAC), and other Application programs and updating regularly.
