Ashuma Zachariah

A diligent customer service professional accustomed to working independently and collaboratively in direct response to customer care and support requirements. I communicate well with others and maintain accurate records for an easier time when referencing. I also am a decisive problem solver with attention to detail enthusiastic attitude and desire to please consumers.

I respond to customer inquiries with courtesy and professionalism and I am skilled at accepting high volume of inquiries, researching information and explaining details. Cheerful and upbeat, I love creating a friendly working environment and minimizing complaints with top-notch service.

I have worked as a Customer Service Representative for 2 years, handling 2 campaigns during my time at CCI Kenya. This was the eye-opener to the customer support world and I loved the values it taught me, this being patience, understanding and empathy, therefore improving my communication skills both in and out of work.

I have studied at KCA University, undertaking Bachelor of Commerce and majoring in Marketing.