Atila Ingrid

Detail-oriented and adaptable Sociology graduate with experience in customer support, sales, administrative support, data management, and project coordination. Skilled in organising information, supporting team operations, and communicating effectively with diverse stakeholders. Able to work independently and collaboratively in fast-paced environments while maintaining accuracy and efficiency.

Research Assistant at Grant Thornton (2025-11 – 2025-12)

Performed community-based research and surveys to assess program impact across sectors.

• Performed community-based research and surveys to assess program impact across sectors.
• Conducted structured research, primary data collection, and stakeholder interviews across local communities to support analytical reporting.
• Performed data validation, reporting, and spreadsheet management using MS Excel and statistical tools to ensure data integrity and reporting accuracy.
• Collaborated with cross-functional teams to support documentation, compliance requirements, and project deliverables within a deadline-driven environment.

Customer Representative at TapParfum East Africa (2025-02 – 2025-07)

Managed customer inquiries across online platforms and in-store, providing timely responses and converting leads to sales.

• Managed customer inquiries across online platforms and in-store, providing timely responses and converting leads to sales.
• Drove sales by engaging customers, understanding their preferences, and recommending suitable fragrance options.
• Actively sold products and met sales targets.
• Handled customer complaints and inquiries professionally and ensured quick resolution and high customer satisfaction.
• Processed orders and followed up with customers to ensure smooth purchase and delivery experience.
• Collaborated with the social media manager by creating content that attracted customers and boosted online engagement.
• Managed payments accurately and maintained accountability for daily transactions.

Program Assistant at Consortium for Economic Research & Development Studies (CERDS Consult Inc.) (2024-09 – 2025-01)

Conducted literature reviews and background research to support program planning, non-profit initiatives, and proposal development.

• Conducted literature reviews and background research to support program planning, non-profit initiatives, and proposal development.
• Collected, analyzed, and managed quantitative and qualitative data using spreadsheets and statistical software to inform strategic decisions.
• Maintained project documentation, prepared detailed reports and facilitated stakeholder communications.
• Provided administrative and project management support by tracking milestones, deliverables, and reporting timelines.

Assistant Sociologist at Water Resources Authority (2023-01 – 2024-08)

Organised and managed field data using spreadsheet systems to ensure accurate documentation and reporting.

• Organised and managed field data using spreadsheet systems to ensure accurate documentation and reporting.
• Prepared analytical reports and policy summaries to support decision-making and regulatory compliance.
• Developed structured research summaries and formal reports aligned with organisational and project objectives.
• Coordinated communication between community members and organisational leadership.
• Performed accurate data entry using spreadsheets and maintained organised digital records.

Bachelor of Arts in Sociology and Technology – Multimedia University (2020-09 – 2024-04)