FITNESS, PERSONAL TRAINING.
Inshape Ladies Fitness | Sept 2022 – Jan 2023.
Premium ladies only Health and Fitness club complete with health bar situated in the heart of Mombasa. As a trainer I,
- On boarded new clients
- Performed health assessment checks
- Conducted group and Personal Training sessions
- Took charge of clients for Fat loss challenges
- Prepped presentations for the Tribe workshops
FITNESS, HEALTH AND WELLBEING – CONSULTANT.
Japheth’s Powered Fitness (JPF) | Sept 2019 – March 2020.
A Boutique Wellness club and Spa dealing with high end one on one clients and organizing specialized Fitness, health and wellbeing programs. As a Consultant, I ;
- Scheduled and performed thorough fitness assessments and designed custom workout routines based on the individual for 100 members ages 15-80 years.
- Advised clients on best ways to improve lifestyle and engage in healthier practices.
- Planned and monitored programs and impact on client physical and mental well-being
- Engaged clients in exercise routines and weight loss programs, and help them to reach their individual goals (health, wellness, and fitness) .
- Assessed physical and health conditions of clients accurately at the start of their journey, creating appropriate exercise plans, and monitor their improvement.
- Conducted comprehensive individual fitness training sessions.
- Adopted a holistic training approach (e.g. cardiovascular exercise, strength).
- Conducted fitness classes to meet the physical abilities and interest of customers.
- Oversaw the use of fitness equipment to ensure clients used the equipment’s correctly to minimize the chances of injury.
- Adhered to operating procedures and regulations of fitness facility.
Facility Administrator/Wellness Consultant
Wellness SolutionsKenya | Dec 2011 – June 2018.
This is a Fitness, health and wellbeing Organisation specializing in offering tailor- made Fitness, Health and Wellnesssolutions to individuals and organizations. As a Wellness Consultant, I ;
- Ensured overall smooth running of the Wellness / Fitness Club operations, delivering high quality services in line with the Club’s standards.
- Developed exceptional Member experience and improved Membership retention rate while creating a culture of care and service excellence within the team.
- Coordinated indoor, outdoor events such as fun days and excursions, weekly boot camps, group classes, facility Management services as well as EmployeeWellness programs.
- Worked with the Estate Manager to welcome guests, showing them around and enhancingtheir stay experience.
- Trained, coached and appraised a team of trainers, masseuseand other support staff.
- Handled the client experience at the facility, resolved complaints and misunderstandings in a timely manner.
- Handled customer inbound calls with an overall customer satisfaction score of over 98% and a call success rate of above 90%.
- Handled massive internal and external emails from members with less than a 1% error rate.
- Acted PA to the director-kept the diary / calendar and ensured meetings,events and travel itinerary was upto date.
- Guided clients through the Wellness Assessment process and conducted the assessments followed by one-one discussions on findings.
- Trained new staff on SOPs as well as conducting additional external
- Part of the team that pioneered the introduction of monthly Boot Camps within Karura Forestas a way of boostinglifestyle changes while having fun in nature.
- Spearheaded Instructor’s and Masseuse training seminar for Muthaiga Country Club and Serena Hotel Nairobi increasing instructor efficiency at exercise prescription.
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Club House Supervisor/Fitness Instructor.
Karina Hubsch Physio Kenya | May -December 2011.
Planned and conducted fitness exercise sessions and circuit training (Individual training). Other key tasks were;
- Utilized motivational interviewing skills to provide wellness options to the clients seeking guidance
- Advised clients on diet, developed bespoke personal training plans and gave vital advice and encouragement.
- Performed different fitness class techniques in a safe and professional manner to guests.
- Ensured the smooth operation of all equipment through periodic service checks and reporting work orders promptly.
- Maintained thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment and safety.
- Increased member satisfaction levels by 90% and maintained high satisfaction rate through responding to Customer requests courteously and professionally with interest, urgency and care
- Maintained good television and gym music with acceptable music and sound levels which are pleasing to the guests.
- Improved quality of facilities through establishing system of daily checks, maintenance and timely repairs as and when required.
- Assisted in recruiting, training, managing including scheduling and disciplining of the gym staff
- Independently managed multiple administrative tasks whilst respecting the deadlines and simultaneously ensuring the integrity of all information and data.
- Introduced a group circuit training class which has contributed to the increase in attendance from 98 in June 2011 to 128 in October 2011.
- Ensured security of the members, staff and premises at all times by being vigilant and keeping up to date knowledge of the security alerts, threats and issues in the region.
