Bajun Mbae

Results-driven Health Records and Information specialist with a strong background in hospital administration and digital health data management. Expert in navigating complex clinical environments, streamlining patient registration, and ensuring the integrity of medical databases. Highly skilled in balancing rigorous data compliance with exceptional front-facing customer service to enhance overall facility efficiency.

Health Records & Front Office Assistant at Wanginge Level 4 Hospital (2024-09 – 2024-12)

Coordinated health records and front office operations in a Level 4 hospital setting, focusing on data management, reporting, and process improvement.

• Departmental Coordination: Synchronized patient data across multiple hospital departments to ensure seamless clinical transitions
• Data Reporting: Authored comprehensive daily and weekly health records reports used by management to track facility performance
• Process Improvement: Partnered with clinical staff to refine documentation workflows, reducing administrative errors and improving data accuracy
• Client Relations: Managed the hospital's primary touchpoint, resolving complex patient inquiries and maintaining a professional reception environment under high pressure

Health Records & Front Office Assistant at Mbagathi County and Referral Hospital (2022-09 – 2022-12)

Managed health records systems and front office operations in a county referral hospital, ensuring data integrity and information security.

• Systems Management: Orchestrated the registration of patients into digital health systems, ensuring demographic and clinical data integrity
• Information Security: Managed the secure lifecycle of medical files, from retrieval to archiving, strictly adhering to privacy and confidentiality laws
• Administrative Support: Optimized front-office clerical duties and multi-line communication systems to reduce patient wait times and improve service flow
• Interdisciplinary Support: Acted as a central information hub, directing visitors and medical personnel to the appropriate specialized departments

Diploma in Health Records and Information Technology – Kabete National Polytechnic (2024-02 – 2026-02)