Balaam Maina

Developed and maintained responsive web applications using React.js, Node.js, and PostgreSQL Collaborated with UX/UI designers to implement intuitive user interfaces that increased user engagement by 25% Reduced application load time by 45% through code optimization and implementation of lazy loading techniques

Full Stack Developer - Ricconnets Limited - Nakuru, Kenya

(2022-01 - 2023-12)

• Developed and maintained responsive web applications using React.js, Node.js, and PostgreSQL
• Collaborated with UX/UI designers to implement intuitive user interfaces that increased user engagement by 25%
• Reduced application load time by 45% through code optimization and implementation of lazy loading techniques
• Created RESTful APIs that handled over 5,000 concurrent user requests

Wifi installation Professional - G-Tech - Nairobi, Kenya

(2023-01 - 2025-12)

• Led the deployment of POA and Zuku WiFi networks across residential and commercial properties, completing over 300 installations annually
• Designed and implemented optimal wireless network layouts for maximum coverage and performance, reducing customer support calls by 35%
• Troubleshot complex connectivity issues, maintaining a 98% first-visit resolution rate
• Configured and secured wireless networks according to industry best practices and client security requirements
• Trained and supervised a team of 5 junior technicians on installation protocols and customer service standards

Call Center - Calltronix - Nairobi, Kenya

(2025-01)

• Prospected and qualified leads through cold calling, email campaigns, and networking events
• Increased sales by 20% by implementing effective upselling and cross-selling strategies
• Maintained up-to-date knowledge of product features and benefits to provide accurate information to clients
• Collaborated with the marketing team to develop targeted sales materials and promotional offers
• Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner

BSC - Computer Science - Laikipia University (2017-01 - 2021-12)

Cisco CCNA 1-6 - Huawei Kenya (2019-01 - 2020-12)