Barbra Kihima

Customer-focused and results-driven professional with a Bachelor's Degree in Journalism and Mass Communication specializing in Public Relations. Experienced in customer service, front office operations, communications, records management, and administrative support within both public and private sector environments. Skilled in managing customer inquiries, resolving complaints, coordinating cross-functional communication, and delivering exceptional customer experiences across multiple service channels.

Communications Intern at Osphere Enterprise Limited (2026-01 – 2026-04)

• Responded promptly to customer and stakeholder inquiries through various communication channels.
• Supported internal and external communication initiatives to enhance customer engagement.
• Maintained accurate communication records and administrative documentation.
• Coordinated with different departments to ensure efficient service delivery.
• Assisted customers by providing timely information and appropriate referrals.
• Supported digital communication through email and online platforms.
• Helped resolve customer concerns professionally while maintaining a customer-first approach.
• Demonstrated reliability, teamwork, and professionalism in all assigned responsibilities.
• Recognized for reliability, professionalism, and commitment to delivering quality customer service.

Procurement Office Assistant at Kakamega County Government – Procurement Office (2023-09 – 2023-12)

• Welcomed and assisted visitors while providing exceptional front-office customer service.
• Responded to client and supplier inquiries promptly and professionally.
• Managed incoming correspondence, records, and office documentation.
• Coordinated communication between departments to facilitate efficient service delivery.
• Maintained organized filing systems to improve accessibility of records.
• Assisted with administrative support for procurement operations.
• Handled customer concerns professionally and escalated complex issues appropriately.
• Ensured confidentiality and accuracy in handling official documents.
• Contributed to efficient office operations through effective customer service and organized records management.

Front Desk Assistant at Regional Commissioner's Office (2022-06 – 2022-08)

• Served as the first point of contact for visitors and clients.
• Responded to customer inquiries professionally and courteously.
• Recorded, updated, and maintained office records accurately.
• Prepared meeting minutes and official documentation.
• Directed visitors to relevant departments efficiently.
• Supported administrative functions to improve service delivery.
• Maintained confidentiality of sensitive information.
• Worked collaboratively with colleagues to ensure smooth daily operations.
• Helped maintain an efficient front office by delivering excellent customer support and administrative services

Journalist (Industrial Attachment) at Radio Sahara, Busia (2018-06 – 2018-08)

• Presented news bulletins with professionalism and accuracy.
• Hosted live radio programmes while engaging audiences effectively.
• Conducted interviews and gathered information from diverse stakeholders.
• Responded to audience feedback and inquiries professionally.
• Wrote accurate news stories and reports under strict deadlines.
• Collaborated with production teams to ensure quality broadcasts.
• Demonstrated excellent verbal communication and interpersonal skills.
• Maintained professionalism in all public interactions.
• Successfully built audience engagement through effective communication and professional broadcasting.

Bachelor of Journalism and Mass Communication in Public Relations – Masinde Muliro University of Science and Technology (2019 – 2022)

Diploma in Public Relations & Creative Advertising – Masinde Muliro University of Science and Technology (2016 – 2018)

Certificate in Computer Studies – Comido Group of Colleges (2016 – 2016)

Kenya Certificate of Secondary Education (KCSE) – St. Anne's Nzoia Girls Secondary School (2012 – 2015)

Kenya Certificate of Primary Education (KCPE) – Eldoret Union Primary School (2003 – 2011)