ICT Officer, Support and Networking
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Knowledgeable and performance driven Information Communication Technology Officer with a wealth of experience in Support and networking. Possess strong customer/client orientation, great communication skills, excellent problem-solving skills and significant ability to successfully lead and manage a group of people. Seeking a new opportunity where I will be able to employ and improve my professional skills and experience, create a high-quality value service for clients and improve the overall performance of the organization
● Troubleshooting and repairing ● DNS, DHCP, Remote Access, Endpoint Security ● NAC,PAM,SIEM ● System assessments ● Computer maintenance ● IT software knowledge ● Data backup ● ICT network management ● Data entry ● Exceptional telephone etiquette ● Customer support needs assessment ● Application support ● Hardware upgrades ● Application installations ● Troubleshooting proficiency ● Staff education and training ● Technical issues analysis ● Software diagnosis ● Hardware diagnosis ● Skilled in TCP/IP and WAN
Bsc Computer Technology at Jomo Kenyatta University of Agriculture and Technology
