Beatriz Jebiwott

I am at my best in a job where I can concentrate on my tasks, and have a level of both independence and collaboration in decision-making. I also am confident, honest, transparent and accountable with excellent research skills, strong interpersonal and communication skills. Occasional work stress does not bother me, where I can use my innovativeness and creativity to solve problems, bring the best out of me.

Field research Assistant

Collected and collated research data Compiled and generated field reports. Administered research questionnaires: face to face interviews. Completed, edited and submitted all the data collected for Quality check. Ensured safety of the collections tools, research data

Call Centre Agent,

Assisted and resolved the customers’ queries and requests. Managed call-back requests from the customers including misrouted calls from another department. Handled customer concerns that needed to be thoroughly reviewed to provide the best resolution fit for the concern and the customer on time.

De-escalated situations involving dissatisfied customers, offering patient assistance and support. Guided customers through navigating the company site or using self-service option. Reviewed customer and client accounts, provided updates and information about their request.

Collaborated with other departments to create better methods to address customer complaints.

Certificate in Environmental Impact Assessment (EIA) And Environmental Audit (EA) Course Egerton University 30th August,2021 to 17th September,2021

Bachelor of Science in Meteorology University of Nairobi|2013-2018 Second class

Certificate in Computer Applications Tracom College |2014-2015 Credit