Ben Guvai

Experienced In Stores & Logistics Operations with a proven track record in the Automotive industry, Roles: Branch Manager, Parts Supervisor, Parts Manager.

Sales

Executive, Logistics Supervisor., Store Manager. Certified in Purchasing and Supplies Management, Selling Skills & Customer Service. Successfully designed and executed innovative sales and service strategies, resulting in improved revenue and customer retention.

Adept at maintaining compliance with regulations and industry standards through Meticulous audits and checklists. Skilled in mentoring sales teams, Maximizing branch revenue, and fostering strong client relationships. Seeking a new opportunity to drive parts department excellence and contribute to organizational growth.

Stores Manager - ROMAGECO KENYA LTD. - Kenya

(2024-10)

• Recruiting, hiring, and training staff.
• Managing employee schedules and assigning tasks.
• Providing feedback and coaching to staff, conducting performance evaluations.
• Resolving employee issues and addressing disciplinary matters.
• Motivating the team to achieve sales goals and provide excellent customer service.
• Maintaining accurate inventory levels and ensuring timely replenishment.
• Overseeing stock control processes and placing orders with suppliers.
• Monitoring inventory performance and implementing strategies to minimize stockouts and overstocking.
• Ensuring high levels of customer satisfaction through effective customer service.
• Addressing customer inquiries, complaints, and returns in a professional and timely manner.
• Maintaining a clean and inviting store environment.
• Managing the store budget, monitoring expenses, and ensuring profitability.
• Analyzing sales data, identifying trends, and implementing strategies to increase sales and revenue.
• Preparing financial reports for senior management.
• Ensuring the store operates efficiently and meets company standards.
• Implementing and enforcing store policies and procedures.
• Overseeing store maintenance and upkeep.
• Collaborating with visual merchandising to create appealing displays.
• Ensuring the store complies with all relevant laws and regulations, including health and safety, and employment regulations.
• Implementing and enforcing security measures to prevent theft and loss.
• Leading the team to achieve sales targets and provide excellent customer service.
• Motivating staff and creating a positive work environment.
• Developing and implementing business strategies to achieve store goals.

Logistics Supervisor - CAMCO Equipment Kenya Ltd. - Kenya

(2023-10 - 2024-10)

• Oversee the end-to-end logistics process, including procurement, storage, distribution, and delivery of goods.
• Ensure compliance with all regulatory requirements and company policies regarding the storage and transportation.
• Lead, mentor, and manage a team of logistics coordinators, drivers, and warehouse staff. Conduct regular performance reviews, provide feedback, and develop training programs to enhance team skills and knowledge.
• Analyse and optimize supply chain processes to improve efficiency, reduce costs, and enhance service quality. Implement best practices and innovative solutions to streamline logistics operations and ensure timely deliveries.
• Monitor and manage inventory levels to ensure adequate stock.
• Implement inventory control measures to minimize wastage.
• Establish and maintain strong relationships with suppliers, vendors, and third-party logistics providers.
• Negotiate contracts and agreements to secure favorable terms from transporters.
• Collaborate with the customer service team to address and resolve any delivery issues or customer complaints.
• Ensure a high level of customer satisfaction by maintaining timely and accurate delivery schedules.
• Utilize advanced logistics software and technology to track and manage shipments, inventory, and deliveries.
• Implement and maintain an efficient logistics management system to enhance operational transparency and efficiency.
• Ensure adherence to health and safety regulations and guidelines in all logistics operations.
• Conduct regular audits and inspections to maintain compliance with industry standards and regulatory requirements.
• Prepare regular reports on logistics performance, including key metrics such as delivery times, costs, Delivery methods and customer satisfaction.
• Analyze data to identify trends, areas for improvement, and opportunities for cost savings.

Branch Manager - Kingsway Tyres Ltd - Nairobi, Kenya

(2022-03 - 2022-11)

• Successfully designed and executed innovative sales and service strategies, leading to a notable improvement in revenue and a higher rate of customer retention
• Ensured full compliance with regulations and industry standards by completing audits and checklists with exceptional attention to detail
• Mentored and guided the sales team, resulting in heightened sales success and improved productivity
• Implemented operational optimizations and cost-saving measures, resulting in the maximization of branch revenue
• Cultivated strong and enduring relationships with both new and existing clients, contributing to a loyal customer base
• Conducted comprehensive customer feedback surveys to gain valuable insights, driving continuous improvement in service levels
• Conducted thorough appraisals for branch staff and provided personalized training recommendations to nurture their capabilities and skills
• Skillfully managed stock movement using accurate documentation, ensuring precise and up-to-date inventory records
• Successfully handled trade counter customers during peak service hours, effectively minimizing service delays and optimizing customer satisfaction

Customer Service Sales Executive - ESS Equipment Kenya Ltd - Nairobi, Kenya

(2020-12 - 2021-08)

• Successfully identified and converted prospects, resulting in a notable increase in business growth and revenue
• Conducted thorough research and analysis of sales options, leading to the discovery of lucrative business opportunities and strategic market positioning
• Implemented a streamlined process for handling customer complaints, resulting in a significant reduction in resolution time and increased customer retention
• Efficiently processed orders, forms, applications, and requests, contributing to a smooth and hassle-free customer experience
• Developed a comprehensive customer interaction tracking system, leading to improved organization and more personalized customer engagement
• Provided valuable feedback on enhancing the customer service process, which led to increased efficiency and overall customer satisfaction
• Effectively managed and motivated a team of junior customer service representatives, fostering a collaborative and customer-focused work environment. As a result, the team consistently achieved high levels of customer satisfaction and retention

Branch Manager - Crown Motors Group Ltd - Mombasa, Kenya

(2018-08 - 2020-10)

• Implemented effective strategies that significantly boosted the customer base and led to the successful acquisition of new customers by identifying their needs and delivering relevant products
• Ensured full compliance with regulatory standards by completing thorough audits and checklists
• Mentored and coached staff members, leading to increased sales success and enhanced productivity within the team
• Expertly managed stock movement using appropriate documentation to maintain accurate and up-to-date inventory records
• Oversaw the complete sales cycle process, from prospecting through contract negotiations to successful deal closures.
• Took charge of the day-to-day functioning of the branch operation, ensuring smooth operations and exceptional customer service.
• Represented the branch at board meetings, public hearings, and events, effectively promoting the organization's brand and building strong relationships with stakeholders.

Parts Sales Supervisor - Crown Motors Group Limited (Nissan Kenya) - Mombasa, Kenya

(2014-08 - 2018-08)

• Successfully forecasted product sales and consistently achieved quarterly and annual sales objectives
• Increased profitability by developing pipelines utilizing multiple marketing channels and implementing effective sales strategies
• Designed and executed strategic sales plans to drive sales growth, enhance customer loyalty, and raise market awareness
• Retained existing customers while significantly expanding the customer base, product line, and overall sales volume
• Cultivated and managed strong relationships between the company and high-paying clients through regular visits and loyalty discount programs
• Boosted team morale and overall sales volume by creating incentive's sales contests to encourage healthy competition
• Generated monthly and annual sales reports to analyze growth and identify areas for improvement
• Proactively profiled, targeted, and prospected territories within and beyond the existing customer base, effectively expanding market reach and revenue

Sales and Customer Service Representative - Pan-African Equipment Kenya Limited (KOMATSU) - Nairobi, Kenya

(2009-04 - 2014-04)

• Efficiently processed documentation to record sales, warranties, and service program sign-ups, ensuring accurate and organized records
• Participated in continuous training and development programs to broaden knowledge, acquire new skills, and improve overall sales performance
• Conducted thorough analysis of competitors to explore sales strategies and behavior, leading to the formulation of innovative selling tactics
• Attended sales strategy meetings to actively contribute ideas and collaborate on ways to improve services and drive sales growth.

Parts Warehouse Assistant - Heavy Vehicle & Plant Suppliers Limited (RENAULT) - Nairobi, Kenya

(2006-08 - 2008-08)

• Upheld a clean and well-maintained warehouse environment, consistently complying with safety standards
• Conducted thorough assessments of packages and accurately counted stock to verify delivery accuracy before unloading and processing
• Proactively reported any missing or damaged items to management, promptly resolving stock issues to sustain production line efficiency
• Provided accurate and timely stock reports to warehouse managers, contributing to effective inventory management

Parts Sales Manager - German Car Parts Trading (K) Ltd - Nairobi, Kenya

(2004-05 - 2006-05)

• Provided comprehensive support to customers throughout the entire sales process, ensuring a smooth and satisfactory experience
• Successfully tracked and followed up on payment of sales invoices, supporting the department and facilitating timely accounts reconciliation at the end of each month
• Developed strategic parts stock holding plans, meeting agreed-upon levels to ensure the availability of parts forcustomers on the first attempt
• Proactively engaged with customers to gain a deeper understanding of their needs, enabling the delivery of exceptional service and tailored solutions

Parts Counter Sales Executive - Impala Auto Spares Ltd - Nairobi, Kenya

(2002-05 - 2003-05)

• Utilized handheld scanners to quickly and accurately count stock, ensuring precise tracking of inventory
• Performed various retail counter tasks at different customer sites and stores, with a willingness to travel as required to fulfill job responsibilities
• Processed sales for customers using in-store payment systems, providing accurate quotes for pricing, delivery dates, and stock requirements
• Entered invoices, sales orders, and credit notes into organizational systems within specified time frames to maintain efficient record-keeping

Parts Counter Sales Executive - CMC Motors Group Ltd - Nairobi, Kenya

(1995-05 - 2001-05)

• Actively represented the sales department, contributing to business growth, and collaborated within teams to consistently surpass sales targets
• Efficiently unloaded deliveries into the branch warehouse and executed stock management duties with a high level of accuracy
• Entered invoices, sales orders, and credit notes into organizational systems within specified time frames to uphold efficient record-keeping practices
• Successfully generated and increased sales by providing exceptional service to customers on trade counters

Certificate of Higher Education O-level - K.C.S.E - Cardinal Otunga High School Kisii (1989-01 - 1992-11)

Certificate - Purchasing and supplies management - Kenya Institute of management (KIM) Nairobi (2011-01 - 2011-06)

Certificate - Selling Skills & Customer service - CMC Training School Nairobi (2009-05 - 2011-02)

Certificate - Tyres Application/Tyre Pattern - Tyres Training School Nairobi (2022-03 - 2022-11)

Certificate - Machine Hydraulic Operating System, Undercarriage Measurement/Machine Operating System - Komatsu Training School Nairobi (2009-04 - 2014-04)