Stores Manager - ROMAGECO KENYA LTD. - Kenya
(2024-10)
- Recruiting, hiring, and training staff.
- Managing employee schedules and assigning tasks.
- Providing feedback and coaching to staff, conducting performance evaluations.
- Resolving employee issues and addressing disciplinary matters.
- Motivating the team to achieve sales goals and provide excellent customer service.
- Maintaining accurate inventory levels and ensuring timely replenishment.
- Overseeing stock control processes and placing orders with suppliers.
- Monitoring inventory performance and implementing strategies to minimize stockouts and overstocking.
- Ensuring high levels of customer satisfaction through effective customer service.
- Addressing customer inquiries, complaints, and returns in a professional and timely manner.
- Maintaining a clean and inviting store environment.
- Managing the store budget, monitoring expenses, and ensuring profitability.
- Analyzing sales data, identifying trends, and implementing strategies to increase sales and revenue.
- Preparing financial reports for senior management.
- Ensuring the store operates efficiently and meets company standards.
- Implementing and enforcing store policies and procedures.
- Overseeing store maintenance and upkeep.
- Collaborating with visual merchandising to create appealing displays.
- Ensuring the store complies with all relevant laws and regulations, including health and safety, and employment regulations.
- Implementing and enforcing security measures to prevent theft and loss.
- Leading the team to achieve sales targets and provide excellent customer service.
- Motivating staff and creating a positive work environment.
- Developing and implementing business strategies to achieve store goals.
Logistics Supervisor - CAMCO Equipment Kenya Ltd. - Kenya
(2023-10 - 2024-10)
- Oversee the end-to-end logistics process, including procurement, storage, distribution, and delivery of goods.
- Ensure compliance with all regulatory requirements and company policies regarding the storage and transportation.
- Lead, mentor, and manage a team of logistics coordinators, drivers, and warehouse staff. Conduct regular performance reviews, provide feedback, and develop training programs to enhance team skills and knowledge.
- Analyse and optimize supply chain processes to improve efficiency, reduce costs, and enhance service quality. Implement best practices and innovative solutions to streamline logistics operations and ensure timely deliveries.
- Monitor and manage inventory levels to ensure adequate stock.
- Implement inventory control measures to minimize wastage.
- Establish and maintain strong relationships with suppliers, vendors, and third-party logistics providers.
- Negotiate contracts and agreements to secure favorable terms from transporters.
- Collaborate with the customer service team to address and resolve any delivery issues or customer complaints.
- Ensure a high level of customer satisfaction by maintaining timely and accurate delivery schedules.
- Utilize advanced logistics software and technology to track and manage shipments, inventory, and deliveries.
- Implement and maintain an efficient logistics management system to enhance operational transparency and efficiency.
- Ensure adherence to health and safety regulations and guidelines in all logistics operations.
- Conduct regular audits and inspections to maintain compliance with industry standards and regulatory requirements.
- Prepare regular reports on logistics performance, including key metrics such as delivery times, costs, Delivery methods and customer satisfaction.
- Analyze data to identify trends, areas for improvement, and opportunities for cost savings.
Branch Manager - Kingsway Tyres Ltd - Nairobi, Kenya
(2022-03 - 2022-11)
- Successfully designed and executed innovative sales and service strategies, leading to a notable improvement in revenue and a higher rate of customer retention
- Ensured full compliance with regulations and industry standards by completing audits and checklists with exceptional attention to detail
- Mentored and guided the sales team, resulting in heightened sales success and improved productivity
- Implemented operational optimizations and cost-saving measures, resulting in the maximization of branch revenue
- Cultivated strong and enduring relationships with both new and existing clients, contributing to a loyal customer base
- Conducted comprehensive customer feedback surveys to gain valuable insights, driving continuous improvement in service levels
- Conducted thorough appraisals for branch staff and provided personalized training recommendations to nurture their capabilities and skills
- Skillfully managed stock movement using accurate documentation, ensuring precise and up-to-date inventory records
- Successfully handled trade counter customers during peak service hours, effectively minimizing service delays and optimizing customer satisfaction
Customer Service Sales Executive - ESS Equipment Kenya Ltd - Nairobi, Kenya
(2020-12 - 2021-08)
- Successfully identified and converted prospects, resulting in a notable increase in business growth and revenue
- Conducted thorough research and analysis of sales options, leading to the discovery of lucrative business opportunities and strategic market positioning
- Implemented a streamlined process for handling customer complaints, resulting in a significant reduction in resolution time and increased customer retention
- Efficiently processed orders, forms, applications, and requests, contributing to a smooth and hassle-free customer experience
- Developed a comprehensive customer interaction tracking system, leading to improved organization and more personalized customer engagement
- Provided valuable feedback on enhancing the customer service process, which led to increased efficiency and overall customer satisfaction
- Effectively managed and motivated a team of junior customer service representatives, fostering a collaborative and customer-focused work environment. As a result, the team consistently achieved high levels of customer satisfaction and retention
Branch Manager - Crown Motors Group Ltd - Mombasa, Kenya
(2018-08 - 2020-10)
- Implemented effective strategies that significantly boosted the customer base and led to the successful acquisition of new customers by identifying their needs and delivering relevant products
- Ensured full compliance with regulatory standards by completing thorough audits and checklists
- Mentored and coached staff members, leading to increased sales success and enhanced productivity within the team
- Expertly managed stock movement using appropriate documentation to maintain accurate and up-to-date inventory records
- Oversaw the complete sales cycle process, from prospecting through contract negotiations to successful deal closures.
- Took charge of the day-to-day functioning of the branch operation, ensuring smooth operations and exceptional customer service.
- Represented the branch at board meetings, public hearings, and events, effectively promoting the organization's brand and building strong relationships with stakeholders.
Parts Sales Supervisor - Crown Motors Group Limited (Nissan Kenya) - Mombasa, Kenya
(2014-08 - 2018-08)
- Successfully forecasted product sales and consistently achieved quarterly and annual sales objectives
- Increased profitability by developing pipelines utilizing multiple marketing channels and implementing effective sales strategies
- Designed and executed strategic sales plans to drive sales growth, enhance customer loyalty, and raise market awareness
- Retained existing customers while significantly expanding the customer base, product line, and overall sales volume
- Cultivated and managed strong relationships between the company and high-paying clients through regular visits and loyalty discount programs
- Boosted team morale and overall sales volume by creating incentive's sales contests to encourage healthy competition
- Generated monthly and annual sales reports to analyze growth and identify areas for improvement
- Proactively profiled, targeted, and prospected territories within and beyond the existing customer base, effectively expanding market reach and revenue
Sales and Customer Service Representative - Pan-African Equipment Kenya Limited (KOMATSU) - Nairobi, Kenya
(2009-04 - 2014-04)
- Efficiently processed documentation to record sales, warranties, and service program sign-ups, ensuring accurate and organized records
- Participated in continuous training and development programs to broaden knowledge, acquire new skills, and improve overall sales performance
- Conducted thorough analysis of competitors to explore sales strategies and behavior, leading to the formulation of innovative selling tactics
- Attended sales strategy meetings to actively contribute ideas and collaborate on ways to improve services and drive sales growth.
Parts Warehouse Assistant - Heavy Vehicle & Plant Suppliers Limited (RENAULT) - Nairobi, Kenya
(2006-08 - 2008-08)
- Upheld a clean and well-maintained warehouse environment, consistently complying with safety standards
- Conducted thorough assessments of packages and accurately counted stock to verify delivery accuracy before unloading and processing
- Proactively reported any missing or damaged items to management, promptly resolving stock issues to sustain production line efficiency
- Provided accurate and timely stock reports to warehouse managers, contributing to effective inventory management
Parts Sales Manager - German Car Parts Trading (K) Ltd - Nairobi, Kenya
(2004-05 - 2006-05)
- Provided comprehensive support to customers throughout the entire sales process, ensuring a smooth and satisfactory experience
- Successfully tracked and followed up on payment of sales invoices, supporting the department and facilitating timely accounts reconciliation at the end of each month
- Developed strategic parts stock holding plans, meeting agreed-upon levels to ensure the availability of parts forcustomers on the first attempt
- Proactively engaged with customers to gain a deeper understanding of their needs, enabling the delivery of exceptional service and tailored solutions
Parts Counter Sales Executive - Impala Auto Spares Ltd - Nairobi, Kenya
(2002-05 - 2003-05)
- Utilized handheld scanners to quickly and accurately count stock, ensuring precise tracking of inventory
- Performed various retail counter tasks at different customer sites and stores, with a willingness to travel as required to fulfill job responsibilities
- Processed sales for customers using in-store payment systems, providing accurate quotes for pricing, delivery dates, and stock requirements
- Entered invoices, sales orders, and credit notes into organizational systems within specified time frames to maintain efficient record-keeping
Parts Counter Sales Executive - CMC Motors Group Ltd - Nairobi, Kenya
(1995-05 - 2001-05)
- Actively represented the sales department, contributing to business growth, and collaborated within teams to consistently surpass sales targets
- Efficiently unloaded deliveries into the branch warehouse and executed stock management duties with a high level of accuracy
- Entered invoices, sales orders, and credit notes into organizational systems within specified time frames to uphold efficient record-keeping practices
- Successfully generated and increased sales by providing exceptional service to customers on trade counters
