Benson Kithuka

I am a professional in Information Technology coupled with a robust understanding of the ICT infrastructure. capable of handling duties in various scopes ranging from, esuring optimal perfomance of systems, operating system installation, other computer software installations, configuration and maintenance, data backup and recovery. IT customer support through phone calls and email, troubleshooting of computer hardware and software to resolve problems, resolving technical end user problems, user training and handling all other operations in relation to ICT.

July 2021 to Date

Assistant System Administrator | Secutec Limited

Secutec limited deals with vehicle telematics, fleet and fuel management.

Duties and responsibilities

• Hardware and software installation, configuration, maintenance and planning for their upgrades.

Responding to client queries through email and phone calls.

• Monitoring vehicle movement and fleet performance analysis, which entailed fuel consumption and realtime monitoring.
• Creating task-specific user profiles and sending photos, locations and alarms in and of the vehicles. ▪

Installations of new hardware, software and networks in the system and advising technical team for any maintenance checkups needed.

• Creating, writing and generating reports (driving, parking, movement and detailed reports) for clients, group users and corporate as requested.
• Ensure security through access controls, backups and set up accounts and workstations.
• Keeping records of all clients both soft copy and hard copy.
• Sending commands (reset) and giving unit access to the clients; that included passwords and usernames and guiding them through the logging process.
• Network and network resources management.

Credit Control Assistant | O-play Kenya Limited February

2020 to June 2021.

Duties and responsibilities

• Discussing payment options with clients to ensure prompt payment of their loans.
• Customer education on current/ongoing marketing campaigns.
• Upselling company products and services.
• Chasing overdue invoices via telephone within agreed timescales. Maintaining accurate records of all chasing activity.
• Identifying changes in payment patterns and propose action to avert indebtedness.

ICT support officer | Enyax IT Solutions

November 2018 – December 2019

Outline: Resolving of IT issues and offering services to individuals, offices, Institutions and small organizations.

Key responsibilities

• Deployment of hardware and software to end users.
• Installation, configuration and testing of Hardware/ software.
• Repair of end users’ software hardware and reinstallation of software as necessity to resolve end user incidents.
• Installation and maintenance of protection services(anti-viruses)

ICT support officer | East African School of Aviation

June 2017 – Aug 2017

Outline: Reporting to the ICT Director, supporting a diverse range of end users including facilities and the staff members.

Duties and Responsibilities;

• Regularly updating of computer software for institution staff.
• Planning for upgrades and software changes to increase efficiency.
• Installing and maintaining PC software and hardware
• Diagnosing & resolving technical end user problems.
• Troubleshooting network hardware and ensuring that network performance remains optimal.

Data backup and recovery.

• Installation configuring and networking printers.
• Performing LAN and WAN management.
• Managing and directing members of staff on any IT related issues.

Bachelor of Science in Information Technology

Murang’a University of Technology, (2014 -2018)

Attained second class honors-Upper division

Kenya Certificate of Secondary Education (KCSE)

Mukimwani Secondary School, 2010-2013 Mean grade: B

Kenya Certificate of Primary Education (KCPE)

Mukimwani Secondary School, Mean grade B-