Benson Njoroge

Dedicated operation associate skilled in managing inventory and streamlining orders processes. Committed to achieving company goals through effective teamwork and training new staff. Focused on enhancing customer satisfaction and maintaining operational standards.

Operation Associate - ANDO FOODS LTD - Nairobi, Kenya

(2024-04 - 2026-06)

• Streamlined order processing to enhance efficiency in fulfillment operations
• Managed daily inventory levels to ensure product availability and accuracy
• Processed orders and returns promptly to enhance customer satisfaction
• Trained new staff on operational procedures and safety protocols
• Assisted customers with enquiries and resolved complaints effectively

Logistics (last mile) - JUMIA KENYA

(2023-07 - 2023-09)

• Delivered customer service and supported operations in hub
• Completed day-to-day duties accurately and efficiently
• Contributed innovative ideas and solutions to enhance team performance and outcomes
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our product and services

Senior Inbound Operator - JUMIA KENYA

(2020-06 - 2022-12)

• Managed inbound logistics processes to ensure timely and accurate delivery
• Led team during shifts to achieve operational goals and meet service standards
• Maintained accurate inventory records and managed stock levels efficiently
• Collaborated with team members to streamline loading and unloading processes

Realtor - LIKO

(2018-01 - 2019-01)

Diploma - Cyber security and ethical hacking - Institute of Software Technology (2023-09)

Certificate - Mechanical Engineering (Production Option) - Pc Kinyanjui Technical Training Institute (2016-09)