Berryl Kipsisey
CCNA-certified Network Operations Centre (NOC) Engineer
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About
CCNA-certified Network Operations Centre (NOC) Engineer with hands-on experience in Tier 1 and operational NOC environments supporting LAN, WAN, and fiber infrastructure. Skilled in network monitoring, incident management, escalation handling, and service assurance within fast-paced ICT environments. Experienced in monitoring and troubleshooting enterprise networks using tools such as Cacti, NagVis, iMaster, and ticketing systems.
Strong knowledge of TCP/IP, routing fundamentals, VLANs, network fault analysis, and first-line escalation procedures. Proficient in identifying, validating, and resolving network incidents while maintaining SLA compliance. Demonstrates strong capability in supporting Cisco-based environments, network troubleshooting, and coordination with service providers and field engineers.
Passionate about advancing into Tier 3 NOC engineering within a managed service provider (MSP) environment focusing on enterprise-grade networking, firewalls, and monitoring systems.
Experience
Networking and Digital Infrastructure Volunteer - ICT AUTHORITY
(2026-01)
Network Operation Centre (NOC)
- Monitor network availability and performance across LAN, WAN, and fiber infrastructure.
- Identify, validate, troubleshoot, and escalate network incidents following NOC procedures.
- Analyse network alarms and distinguish real faults from false positives.
- Perform first-line troubleshooting for connectivity and service disruptions.
- Manage incident tickets from creation to resolution while ensuring accurate documentation.
- Coordinate with ISPs, service providers, and field engineers for fault resolution.
- Support service restoration during outages and major incidents.
- Prepare network performance reports and operational dashboards.
- Assist in service assurance, provisioning follow-ups, and network optimization.
Networking and Digital Infrastructure Volunteer - ICT AUTHORITY
(2026-01)
COMMERCIALIZATION DEPARTMENT
- Assisted in billing analysis and commercial reporting.
- Supported contract review and service commercialization activities.
- Conducted customer satisfaction surveys.
- Maintained commercial documentation and operational records.
Technical Intern - Spiro Electric Vehicle manufacturing
(2025-01 - 2025-12)
- Installed, configured, and maintained ICT hardware and software systems.
- Supported LAN connectivity and resolved network and system issues.
- Performed system troubleshooting and end-user support.
- Installed operating systems and enterprise applications.
- Conducted preventive maintenance of IT infrastructure.
IT ATTACHEE - Amica Savings and Credit Limited (Amica)
(2023-04 - 2023-07)
- Provided first-line technical support for users and systems.
- Configured computers, printers, and basic networking equipment.
- Supported network troubleshooting and workstation maintenance.
- Assisted in banking systems support and operational reporting.
- Maintained ICT inventory and documentation.
Education
CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) - Networking - ICT AUTHORITY AND CISCO NETWORKING ACADEMY (2026 - 2026)
Bachelor of Science - Information Technology - MURANGA UNIVERSITY OF TECHNOLOGY (2024 - 2024)
KCSE - ST MONICA'S GIRLS HIGH SCHOOL (2018 - 2018)
KCPE - SABOTI PRIMARY SCHOOL (2014 - 2014)
