Berryl Kipsisey

CCNA-certified Network Operations Centre (NOC) Engineer with hands-on experience in Tier 1 and operational NOC environments supporting LAN, WAN, and fiber infrastructure. Skilled in network monitoring, incident management, escalation handling, and service assurance within fast-paced ICT environments. Experienced in monitoring and troubleshooting enterprise networks using tools such as Cacti, NagVis, iMaster, and ticketing systems.

Strong knowledge of TCP/IP, routing fundamentals, VLANs, network fault analysis, and first-line escalation procedures. Proficient in identifying, validating, and resolving network incidents while maintaining SLA compliance. Demonstrates strong capability in supporting Cisco-based environments, network troubleshooting, and coordination with service providers and field engineers.

Passionate about advancing into Tier 3 NOC engineering within a managed service provider (MSP) environment focusing on enterprise-grade networking, firewalls, and monitoring systems.

Networking and Digital Infrastructure Volunteer - ICT AUTHORITY

(2026-01)

Network Operation Centre (NOC)

• Monitor network availability and performance across LAN, WAN, and fiber infrastructure.
• Identify, validate, troubleshoot, and escalate network incidents following NOC procedures.
• Analyse network alarms and distinguish real faults from false positives.
• Perform first-line troubleshooting for connectivity and service disruptions.
• Manage incident tickets from creation to resolution while ensuring accurate documentation.
• Coordinate with ISPs, service providers, and field engineers for fault resolution.
• Support service restoration during outages and major incidents.
• Prepare network performance reports and operational dashboards.
• Assist in service assurance, provisioning follow-ups, and network optimization.

Networking and Digital Infrastructure Volunteer - ICT AUTHORITY

(2026-01)

COMMERCIALIZATION DEPARTMENT

• Assisted in billing analysis and commercial reporting.
• Supported contract review and service commercialization activities.
• Conducted customer satisfaction surveys.
• Maintained commercial documentation and operational records.

Technical Intern - Spiro Electric Vehicle manufacturing

(2025-01 - 2025-12)

• Installed, configured, and maintained ICT hardware and software systems.
• Supported LAN connectivity and resolved network and system issues.
• Performed system troubleshooting and end-user support.
• Installed operating systems and enterprise applications.
• Conducted preventive maintenance of IT infrastructure.

IT ATTACHEE - Amica Savings and Credit Limited (Amica)

(2023-04 - 2023-07)

• Provided first-line technical support for users and systems.
• Configured computers, printers, and basic networking equipment.
• Supported network troubleshooting and workstation maintenance.
• Assisted in banking systems support and operational reporting.
• Maintained ICT inventory and documentation.

CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) - Networking - ICT AUTHORITY AND CISCO NETWORKING ACADEMY (2026 - 2026)

Bachelor of Science - Information Technology - MURANGA UNIVERSITY OF TECHNOLOGY (2024 - 2024)

KCSE - ST MONICA'S GIRLS HIGH SCHOOL (2018 - 2018)

KCPE - SABOTI PRIMARY SCHOOL (2014 - 2014)