Bett Kipkoech

Security Analyst

Talent

KiambuMember since July 16, 2026

Security OperationsInvestigationsCritical Infrastructure ProtectionSecurity Risk AssessmentCrisis ManagementAccountabilityControl Room OperationsIncident InvestigationRoot Cause AnalysisFibre Infrastructure Security

Hire this person

Send a job offer directly to this candidate

Security OperationsInvestigationsCritical Infrastructure ProtectionSecurity Risk AssessmentCrisis Management

About

Results-Driven Security Analyst with over 7 years of experience delivering corporate security, incident response, investigations, and critical infrastructure protection within high-risk environments. Proven expertise in managing control room operations, coordinating emergency responses, conducting security investigations, and protecting telecommunications infrastructure while supporting Safaricom PLC through Security Group Africa (SGA). Skilled in security risk assessment, CCTV surveillance, access control, crisis management, law enforcement liaison, root cause analysis, threat assessment, incident reporting, and security compliance.

Recognized for leading cross-functional teams, producing accurate operational reports, driving process improvements, and ensuring the rapid resolution of security incidents while maintaining the highest standards of safety, operational excellence, and regulatory compliance.

Experience

Fibre Desk Officer - Security Group Africa (Attached to Safaricom)

(2026-04 - 2026-07)

Monitor fibre network operations and coordinate incident response to ensure timely restoration and minimal service disruption.
Respond to fibre vandalism, theft, and network outage incidents by coordinating with field teams, security personnel, and technical teams.
Conduct investigations into fibre-related incidents, gather evidence, and prepare comprehensive incident reports.
Liaise with law enforcement agencies during investigations and follow up on case resolution and prosecution support.
Represent the organization in court proceedings involving fibre vandalism, theft, and infrastructure damage.
Coordinate fibre route patrols to identify security vulnerabilities and recommend preventive measures.
Monitor network alarms and escalate critical incidents per established operational procedures.
Maintain incident records, case files, and investigation documentation for audit and reporting purposes.
Collaborate with Maintenance Service Providers (MSPs), field engineers, and stakeholders to protect infrastructure.
Prepare daily, weekly, and monthly reports on incident trends and mitigation measures.
Strengthened fibre infrastructure security through consistent route patrols and vulnerability assessments.
Improved case resolution outcomes through effective coordination with law enforcement and MSPs.
Ensured audit-ready documentation standards across all incident investigations.

Deputy Incident Manager - Security Group Africa (Attached to Safaricom)

(2022-01 - 2026-03)

Oversaw daily shift activities including rostering and personnel deployment to meet contractual coverage requirements.
Managed security operations ensuring proactive compliance with contract and regulatory requirements.
Conducted regular inspections of Control Room documentation for accuracy and safe custody.
Monitored security-related media releases affecting Safaricom operations.
Established and maintained standard operating instructions for Control Room personnel.
Directed daily activities across Control Rooms and supervised SGA personnel.
Conducted compliance testing of officers on beat duty to confirm adherence to SOPs.
Evaluated and appraised performance of security agents/officers, addressing complaints and disciplinary matters.
Provided daily and weekly progress reports to the Contract Manager.
Maintained full shift compliance with Safaricom security, safety, and occupational standards.
Improved personnel accountability through structured performance evaluations and disciplinary processes.
Enhanced documentation accuracy through consistent Control Room audits.

Guest Relations Executive - Security Group Africa (Attached to Safaricom)

(2020-07 - 2022-01)

Conducted detailed forensic interviews to gather information and address customer/client needs.
Responded to customer inquiries regarding company products and services with in-depth product knowledge.
Resolved product and service issues through proactive troubleshooting and technical assistance.
Managed and transferred incoming calls, maintaining comprehensive call records.
Analyzed security operations to identify risks and improvement opportunities.
Conducted incident root cause analysis, contributing to the knowledge base for prevention strategies.
Prepared detailed reports documenting security-related incidents and actions taken.
Contributed to a more robust security framework through risk analysis and reporting.
Improved customer satisfaction through efficient issue resolution and technical support.

Control Room In-Charge - Security Group Africa (Attached to Safaricom)

(2019-03 - 2020-07)

Maintained accurate records and logs ensuring completeness and precision in site documentation.
Led investigations into site security incidents, delivering detailed reports to the Shift Supervisor and Deputy Contract Manager.
Coordinated on-site emergency responses and incident escalation for swift resolution.
Compiled monthly performance deficiency reports contributing to continuous operational improvement.
Tested Central Control equipment (telephones, radios, CCTV, OB systems) and reported faults promptly.
Compiled daily Control Room Briefing reports and submitted progress reports.
Archived and retrieved CCTV footage to support incident investigations and analysis.
Ensured 100% functionality of Central Control equipment through regular testing and prompt fault reporting.
Strengthened investigative outcomes through thorough documentation and evidence retrieval.

Security Risk Controller - Security Group Africa (Attached to Safaricom)

(2018-05 - 2019-03)

Managed and escalated incidents involving staff and contractors to the Security Incident Manager.
Established communication channels with police and government security agencies.
Controlled data center access, ensuring server and facility security.
Monitored Cash in Transit (CIT) procedures for protocol adherence.
Assisted in vehicle tracking and recovery during hijacking incidents.
Dispatched emergency response teams for fire, medical, and security incidents.
Secured crime scenes and preserved evidence for investigations.
Prepared and submitted daily, weekly, and monthly security reports.
Supervised control rooms, mailrooms, BTS, and HF radio communications.
Contributed to successful resolution of hijacking incidents through effective vehicle tracking coordination.
Maintained strict access control standards protecting critical data center infrastructure.

Trainee - Judiciary – Nakuru Chief Magistrate's Court

(2014-01 - 2014-03)