Bettah Mwaka

Software Developer | IT Support | IT Service Desk Analyst | IT Technician & Security Specialist with proven expertise in expertise in IT support, software development, networking, CCTV surveillance and security systems integration. Skilled in troubleshooting, hardware, software and network issues, configuring and maintaining CCTV and surveillance systems, supporting end users and implementing secure ICT infrastructure. Experienced in vehicle tracking, wildlife monitoring technologies, incident management and ICT asset administration.

A proactive problem solver with strong analytical, communication and documentation skills committed to delivering reliable technology solutions that improve operational efficiency and organizational security.

CCTV Controller & ICT Support - SOLIO RANCH LIMITED

(2026-02)

• Monitoring CCTV systems to protect wildlife personnel and ranch assets.
• Detect and report security threats while coordinating emergency responses.
• Configure and maintain CCTV, alarm and surveillance systems.
• Track ranch vehicles using Zuri vehicle tracking software.
• Configure and deploy Savannah and WPS trap cameras for wildlife monitoring.
• Provide first line ICT support for hardware, software and network issues.
• Install and maintain computer, peripherals and network devices.
• Maintain surveillance logs, incident reports and ICT asset inventory.

IT Technician & security specialist - JOKAWA SECURITY SYSTEMS LIMITED

(2025-08 - 2026-01)

• Monitor and manage security systems including CCTV, Alarms and Access control
• Assist in incident response by logging security events and escalating issues for timely resolution
• Conducting routine inspections of security infrastructure, report faults and coordinate repairs with technical teams
• Provide customer- focused assistance clearly explaining security procedures and ensuring policy compliance
• Promote safety and cybersecurity best practice to reduce risks and improve response readiness
• Assist with report writing and preparation of quotations

Software Developer & IT Support (Volunteer) - SUNFLASH TECHNOLOGIES LIMITED

(2025-04 - 2025-07)

• Served as first point of contact for IT Support, logging, diagnosing and resolving hardware and network issues
• Identified and fixed prior to deployment, saving time and operational costs
• Updated legacy codebases to modern standard improving performance
• Designed and implemented new features to meet evolving client and project requirements
• Conducted code reviews and debugging
• Delivered user training and technical guidance, simplifying complex IT concepts
• Documented recurring incidents and contributed to the organizational knowledge base

DEEGREE IN INFORMATION AND COMMUNICATION TECHNOLOGY(ICT) - INFORMATION AND COMMUNICATION TECHNOLOGY(ICT) - LAIKIPIA UNIVERSITY (2021 - 2025)