Betty Mulwa

Detail-oriented and empathetic Public Health professional with extensive background in patient support, health communication, and secure data management. Proven expertise in managing high-volume inquiries, coordinating scheduling operations, and ensuring strict adherence to healthcare compliance and safety standards. Possesses exceptional C1-level English proficiency, strong conflict resolution skills, and a patient-first approach to delivering seamless administrative and clinical support.

Public Health Officer Intern - Kenyatta University Teaching Referral and Research Hospital

(2026-01)

• Managed routine operational workflows, maintaining precise records and logs while collaborating closely with multidisciplinary clinical and administrative teams.
• Handled inquiries, resolved on-site challenges with a patient-first approach, and ensured adherence to safety and hygiene protocols.
• Maintained high attention to detail while processing institutional documentation and reporting data.

Public Health Officer - Volunteer - Kajiado East, Kitengela Sub-County Hospital

(2021-05 - 2025-12)

• Delivered direct community and patient support, educating clients on health behaviors, handling inquiries, and coordinating appropriate referrals.
• Managed scheduling and logistics for community health outreach initiatives, ensuring seamless communication between staff and participants.
• Maintained accurate patient and operational records while verifying pre-visit requirements during health campaigns.

Research Assistant (Locum) – COVID-19 Vaccines CEM - Pharmacy and Poisons Board – Kitengela

(2023-02 - 2023-10)

• Coordinated participant recruitment, scheduled follow-up appointments, and managed active communication channels with study participants.
• Utilized REDcap software to capture, update, and maintain accurate electronic data records with high precision.
• De-escalated participant concerns by providing clear, reassuring details on enrolment processes and follow-up schedules.

Data Clerk - Fahari Ya Jamii – Kitengela Sub-County Hospital

(2022-05 - 2023-01)

• Ensured high data accuracy by diligently reviewing, updating, and organizing sensitive client records in digital databases (DHIS and Mchanjo).
• Assisted in developing standardized procedures for managing confidential client information in alignment with privacy standards.
• Supported healthcare workers during administrative workflows and client intake procedures.

Bachelor of Science - Public Health - Jaramogi Odinga Oginga University of Science and Technology (2015 - 2018)