Betty Said

Results-driven Regional Manager with over 10 years of progressive experience in retail operations, sales management, and administration. Proven track record of driving business growth, enhancing customer experience, and delivering operational excellence across multiple locations. Skilled in team leadership, performance management, coaching, and developing high-performing teams that consistently exceed targets.

Adept at analyzing business performance, implementing strategic initiatives, and optimizing processes to improve efficiency, profitability, and customer satisfaction. A decisive and proactive leader with strong stakeholder management skills, committed to achieving organizational objectives and delivering sustainable business success.

Regional Manager-Coast - Telkom Kenya - Coast

(2023-12)

• Plan and manage operational policies and strategies in a given region
• Delegate responsibilities to other managers to meet company goals
• Ensure that the required statistical reporting is completed and disseminated as appropriate
• Oversee and take responsibility for regional quality control and performance management
• Oversee trading and operations for locations within a given region

Regional Manager-Coast - Airtel Networks Kenya Limited - Coast

(2022-01 - 2023-11)

• Oversee regional store operation to ensure adequate revenue goal performance at or under budget
• Trained and mentored team managers and supervisors
• Initiated a performer recognition program for staff motivation and skill enhancement
• Evaluated staff performance and recommended improvements on a regular basis
• Monitored operations to optimize productivity and quality

Branch Manager-Mombasa CBD Shop - Airtel Networks Kenya Limited - Mombasa CBD

(2017-04 - 2022-02)

• Develop continuous improvement initiatives for all Walk-in customers and maintain the highest service Standards
• Conduct real-time monitoring of the Walk-ins and manage the customer contact queue
• Manage service delivery aligned to customer needs and business objectives
• Monitor and maintain response time objectives
• Ensure Customer complaints are addressed appropriately and resolution given within Service Standards
• Collect customer feedback and use it to improve service standards
• Delegate duties to customer service executives to achieve/exceed set targets
• Business and Revenue growth to support Airtel Kenya Achieve the set Revenue and subscriber targets
• Contribute to, monitor, and report daily productivity on all revenue-generating activities
• Identify flaws in current procedures and policies with a view to improvement
• Achieve/exceed set targets
• Set Quantitative & Qualitative performance measures

Cashier - Airtel Networks Kenya Limited

(2016-09 - 2017-03)

• Ensure that all payments (Cash/ Cheque /Credit cards) are received for all shop sales and subscriber bill payments
• Preparation of banking for cash/ cheque /credit card payments
• Ensure that the cash float is maintained at the expected amount
• Ensure that banking is done on a daily basis and forward the banking slips to Head Office, Finance
• Liaise with a security firm and showroom manager on the collection of cash ensuring that cash is collected at the prearranged times and upholding adequate security measures and procedures during collection
• Money reconciliation daily/weekly/monthly

Finance officer, Customer Service Executive, Administrator - Scarchier Enterprises

(2015-01 - 2015-12)

• Create and implement financial policies to guarantee operational efficiency
• Oversee the preparation and planning of budgets
• Maintain records and receipts for all daily transactions
• Ensure financial records are kept up-to-date with the latest transactions and changes
• Contribute to financial audits
• Monitor all bank deposits and payments
• Perform periodic financial analyses to detect and resolve problems
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries

Master - Strategic Management - Jomo Kenyatta University (2018 - 2018)

BCOM - Finance Option - Kenyatta University (2012 - 2015)