Human Resource Assistant at d.light (2023-01 – Present)
Talent Acquisition & Recruitment, Onboarding & Employee Engagement, HRIS & Analytics, Performance Management & Employee Relations
- Led end-to-end recruitment for 10+ roles across technical and non-technical functions; partnered with hiring managers to define role requirements and design competency-based interview frameworks
- 20% reduction in time-to-hire. Optimised ATS workflows and implemented structured recruitment dashboards, achieving a
- Developed structured interview guides and standardised assessment tools, improving candidate quality and hiring consistency across departments
- 15% improvement in new hire retention rates. Designed and deployed a structured 90-day onboarding programme, achieving a
- Facilitated onboarding orientation sessions and created resource toolkits that reduced new hire time-to-productivity by an estimated 25%
- Championed employee engagement surveys, analysed trends, and co-developed management action plans that improved engagement scores quarter-over-quarter
- Spearheaded full HRIS implementation — digitising 100% of HR records, improving audit readiness, compliance tracking, and real-time data accessibility
- Built and maintained HR dashboards and workforce analytics reports utilised by senior leadership for headcount planning, compliance monitoring, and strategic decision-making
- Administered payroll and benefits processing through ERP systems, maintaining 100% accuracy and on-time delivery across all monthly pay cycles
- 10% improvement in evaluation outcomes. Coordinated bi-annual performance review cycles; designed evaluation templates and calibration frameworks that contributed to a
- Managed employee relations cases end-to-end — ensuring fair, legally compliant, and timely resolutions in alignment with the Kenyan Employment Act
- Advised line managers on PIPs, disciplinary procedures, and conflict resolution strategies, reducing escalation rates by fostering early-stage intervention
Human Resources Intern at d.light (2022-10 – 2023-01)
Recruitment, Contract Management, Exit Interviews, Onboarding Support
- Streamlined ATS-based recruitment processes, reducing average candidate response time by 30% and improving candidate experience ratings
- Drafted 50+ employment contracts and offer letters, ensuring full compliance with HR policies and the Kenyan Labour Act 2007
- Conducted structured exit interviews and produced quarterly retention analysis reports, identifying key attrition drivers for management review
- Supported onboarding coordination and engagement activities, contributing to a seamless post-hire integration experience
Human Resources Intern at ChildFund International Kenya (2022-06 – 2022-09)
HR Records Management, Policy Communication, Training Needs Analysis, Employee Mediation
- Digitised HR records management, reducing document retrieval time by an estimated 40% and enhancing audit preparedness for donor compliance reviews
- Executed HR policy communication across 5 departments, achieving 100% staff compliance within the first month of rollout
- Conducted training needs analysis (TNA), identifying skill development gaps across 3 functional areas and presenting actionable findings to the HR Manager
- Supported employee mediation processes, maintaining neutrality and confidentiality while facilitating fair resolution outcomes
Human Resources Intern at Nairobi City County (2019-05 – 2019-07)
HR Administration, Policy Dissemination, Workforce Data Analysis
- Maintained employee records and HR administrative files, supporting compliance with public sector HR standards and audit readiness for a 200+ employee workforce
- Assisted in policy dissemination and coordinated training logistics across county departments
- Contributed to quarterly workforce data analysis supporting succession planning and workforce development initiatives
