Chief Technical Lead at TDK Solutions (2024-11 – Present)
Leading R&D and product development initiatives across global engineering teams while advising executive leadership on ICT strategies and emerging technologies.
- Advise executive leadership on ICT strategies, emerging technologies, and product innovation to sustain market leadership.
- Lead R&D and product development initiatives across global engineering teams.
- Spearheaded the integration of AI-powered diagnostics and self-healing features in enterprise laptops, reducing support tickets by 35%.
- Established a company-wide cybersecurity framework aligned with ISO 27001, reducing vulnerability incidents by 60%.
- Overseeing the technical aspects of projects, guiding the development team, and ensuring the delivery of high-quality software and systems.
- Implemented robust cybersecurity measures, safeguarding company data from potential threats and breaches.
- Communicated and collaborated within and across teams to drive company-wide, large-scale projects.
- Evaluated emerging tech trends, ensuring that the organization remained at the forefront of industry advancements.
- Oversaw comprehensive risk assessments to identify potential vulnerabilities in current infrastructure, taking corrective actions where necessary.
- Served as primary point of contact for triaging technical issues.
IT Manager at Plan hotel Group – Diamond Leisure Beach Resort (2022-08 – 2024-07)
Responsible for day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel/resort.
- Responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel/resort.
- Provides user training and support of all property/site systems, network enhancements, hardware and software support.
- Maintain inventory of all hardware products and software licenses, and reviews maintenance agreements.
- Network Administration, Plan, design and implement data connectivity for local area network (LAN) and wide area network (WAN) systems.
- Monitor and test application, systems and network performance for potential bottlenecks, identify possible solutions, and work with stakeholders to implement those fixes.
- Responsible for monitoring, diagnosing, installing, configuring and maintaining CCTV Cameras.
- Manage and monitor all installed Hotel Systems, i.e., opera, sun system, materials control (MC), Micros, symphony, ProtelAir.
- Participate in the design of information and operational support systems.
- Liaise with vendors and other IT personnel for problem resolution.
- Apply new industry and technology trends to solve business problems.
- Evaluate existing technical architecture in view of business and mission Strategic goals.
- Ensure Network security using Fortinet Firewall network security solutions, devices and tools.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Provide expertise and support for virtual technologies.
- Website content and Social Media management.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization's IT landscape.
- Implemented and maintained technology and software budget.
Senior IT Technician/System Administrator at The Sands at Nomad (2021-09 – 2022-08)
Responsible for hardware and software support with focus on complex technical issue resolution and hotel system management.
- Responsible for hardware and software support.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Manage and monitor all installed Hotel Systems, i.e., Ezee Hotel PMS system, ezee Front Desk, ezee Back office, ezee burp for POS system.
- Maintain security, backup, and redundancy and Database management strategies.
- Participate in the design of information and operational support systems.
- Liaise with vendors and other IT personnel for problem resolution.
- Apply new industry and technology trends to solve business problems.
- Evaluate existing technical architecture in view of business and mission Strategic goals.
- Ensure Network security using Firewalls, network security solutions, devices and tools.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Ensure that the introduction of new technologies is consistent with the overarching architecture and applicable guidelines.
- Provide expertise and support for virtual technologies.
- Website content and Social Media management.
- Assist users through problem solving process and train them on ICT applications.
IT Assistant at Leisure Lodge Resort (2020-09 – 2021-07)
Troubleshooting and maintenance of hardware and software systems with focus on user support and network operations.
- Troubleshooting of hardware and software systems installation of user support Operating systems and programs.
- Anti-virus installations Maintenance of Desktop computers, Laptops, Printers and servers.
- Network Support.
- Fix printers and scanners.
- Setting up a new computer purchased by a customer/client with all necessary programs and installation as per the clients' requirements.
- Documenting and record keeping of work completion and hand over slips and reported on a monthly basis for both onshore and offshore.
- Train and support users on cloud applications such as box and smart sheet.
- Reutilized Weekly Server back-ups for redundancy.
- Install, support, maintain LAN's, WAN's, network segments, and intranet systems.
Assistant ICT Officer at One Acre Fund (2017-09 – 2019-09)
Maintenance of hardware and software systems with focus on user support and network operations.
- Maintaining of hardware and software systems installation of user support Operating systems and programs.
- Installations Anti-Virus Maintenance of Desktop computers, Laptops, Printers and servers.
- Network Support.
- Setting up a new computer purchased by a customer/client with all necessary programs and installation as per the clients' requirements.
- Documenting and record keeping of work completion and hand over slips and reported on a monthly basis for both onshore and offshore.
- Support users on cloud applications such as box and smart sheet.
- Reutilized Weekly Server back-ups for redundancy.
- Install, support, maintain LAN's, WAN's, network segments, and intranet systems.
Internship at Sote ICT Hub (2017-05 – 2017-08)
Providing first line user support on IT issues and managing hardware and software fault diagnosis.
- Provide centralized point of reference and providing first line user support on IT issues/problems they encounter in the day-to-day usage of IT services.
- Responsible for receiving computer hardware and software faults from users.
- Responsible in diagnosis of faults and determine whether they are software or hardware related, whether they can be cleared in-house or taken to service partners.
- Liaise with our IT service partners for the delivery of services.
- Ensure that all logged faults are attended to.
