Bilgram Kwendo

Results-driven Salesforce & IT Administrator with 4+ years of hands-on experience in Salesforce development, configuration, and integration. Proven expertise in Apex, Visualforce, Lightning Web

Components (LWC), and API integrations. Skilled in document generation solutions including PDF

Butler and Conga. Experienced in delivering scalable Salesforce solutions for global clients, with a strong background in workflow automation, data management, and cross-functional collaboration. Combines technical development skills with customer success orientation to drive platform adoption and business efficiency.

Salesforce Support & Configuration Specialist.

Singlify UK | Feb 2025 – Present.

Develop and deploy scalable Salesforce solutions using Apex, Visualforce, and Lightning Web Components (LWC) to meet complex client requirements.

Design and implement document generation solutions using PDF Butler and Conga,

streamlining contract and proposal creation workflows.

Build and maintain API integrations between Salesforce and external ERP, property management, and marketing platforms.

Develop AI-powered automations and custom workflows that reduce manual processes and improve operational efficiency.

Configure custom objects, flows, validation rules, and process builders to support tailored business processes.

Perform data migrations, cleansing, and validation using Salesforce Data Loader and transformation tools.

Collaborate with UK-based stakeholders to gather requirements, present solutions, and drive continuous platform improvement.

Maintain comprehensive technical documentation for system architecture, code changes, and integration processes.

IT Administrator & Salesforce Specialist.

SunCulture Kenya | Jul 2021 – Jan 2025

Administered Salesforce platform including user management, security controls, roles, profiles, and permission sets.

Developed and configured Salesforce workflows, validation rules, and flows to automate internal business processes.

Executed data migrations, cleansing, and validation projects using Data Loader to ensure data integrity.

Managed integrations between Salesforce and business systems including GoHighLevel, Jira, and Freshdesk.

Provided Level 2/3 technical support and troubleshooting for Salesforce-related incidents and user issues.

Led cloud backup and disaster recovery strategy, reducing system downtime and ensuring business continuity.

Trained 50+ staff on platform best practices and security protocols, improving user adoption and reducing support tickets.

Negotiated vendor contracts and managed IT assets, delivering cost savings while maintaining service quality.

IT Service Delivery Analyst.

Cloud Factory | Jan 2019 – Jul 2021.

Installed and configured IT hardware, software, and networks for 200+ users.

Conducted system maintenance, improving performance by 20%.

Diagnosed and resolved IT issues, reducing resolution time by 30%.

Administered UniFi Controller and access points for stable connectivity.

Supported Sophos Central and BitLocker encryption for data security.

ICT Officer.

Tai Eagles Group | Aug 2015 – Jan 2018.

Managed IT assets and reduced equipment costs by 15%.

Set up UniFi networks across multiple locations, improving connectivity.

Provided Level 1 IT support, achieving 95% first-call resolution.

Supported HR & Accounting systems to ensure efficiency.

Organized structured cabling projects for network stability.

BSc Information Technology, KCA University – 2026.

Diploma Information Technology KCA University – 2018.

Mobile App Programming, Emobilis Mobile College.

Asana Administrator.

Asana Workflow Specialist.

Asana Foundation Skill Badge.

Salesforce Certified Platform Administrator.

Intro to Lightning Development for Salesforce.

Introduction - Salesforce Lightning Web Components.

ITIL Service Management with ITIL 4 Foundation.

Microsoft Power Platforms Fundamentals (101 Level).

Microsoft Azure Architect Technologies: AZ-303/AZ-300.

Microsoft 365 Master Course.

Microsoft PowerBI Desktop and Service.

Google Workspace Ultimate Course.

Introduction to Cloud Computing for IT Pros.

Learning AI for Cyber Security.

Learning Google Workspace (2019).

Learning ITIL (2019).